Forum Discussion

StickUser87's avatar
StickUser87
Reel Rookie
2 years ago
Solved

Bentkey Subscription Not Recognized

I bought a subscription to Bentkey through my roku stick but when I try to view the premium content it just keeps asking for my birth year and for me to create an account. I created an account but it...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Thanks for your response, StickUser87.

As per checking, you have no subscription to this channel on your account. In this case, it will be more effective if you directly contact our account-billing team, as they are the best ones to further assist you. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

Regards,
Janadee

verneisa's avatar
verneisa
Newbie
2 years ago

i too am having these same issues and have paid for the channel twice now, once with roku and once with bentkey so would like a refund on one of these as this was on the same day.  but first i'd like to get it up and running on my tv via roku.  roku doesn't give me the option to delete app. it does for other apps so not sure why..... i was going to delete and reinstall but no can do.  looking forward to your response and help please.

    • verneisa's avatar
      verneisa
      Newbie
      2 years ago

      removing the app and reinstalling and logging in with the bentkey login and pw seemed to make it work as it should.  thank you! and the charges are as they should be.  thank you for your help.

    • verneisa's avatar
      verneisa
      Newbie
      2 years ago

      where do i go to 'accept as a solution'?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hey verneisa,

        Welcome, and thanks for joining us here in the Roku Community!

        I see that you get the ginks out with the help of renojim. Here is how you can accept it as a solution.

        To mark a message as a solution, click Accept as Solution on the reply.

        If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

        To revoke an accepted solution, click Options > Not the Solution.

        You can choose another solution or leave the question unsolved.

        Best regards,
        Rey

    • verneisa's avatar
      verneisa
      Newbie
      2 years ago

      accept as a solution.