Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

Clare's avatar
Clare
Channel Surfer
4 years ago

I have a streambar ( 9102EU ) running software version 11.0.0 build 4193-95

BBC iPlayer no longer work and all we get is the message this application is not available on your device. Have checked for updates, removed and reinstalled the channel, restarted the streambar, nothing worked. I just wanted to report that this error was affecting the streambar too.

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago

    Clare 

    There are other threads on this. Here's the main one. It's long and rambles.

    The upshot is that BBC issued an app update recently that appears to contain a flaw in the code. The flaw stops the app from working on certain devices. That's because it's up to the developers to code which devices are allowed to use the app. It seems BBC made a boo-boo and has yet to acknowledge it.

    Roku has asked for data from those with the issue so they can better convince BBC to fix their code.

    • Rokon21's avatar
      Rokon21
      Newbie
      4 years ago

      iPlayer is still working on my Roku Express, albeit sometimes freezing and having to exit and reopen, and with annoying little bursts of static, all since June. However it appears to have prompted five simultaneous iPlayer password reset requests last night at the exact moment I switched it off according to email alerts. Has anyone else experienced this? Needless to say I ignored them and iPlayer is still opening fine. Thanks.