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Kev162's avatar
Kev162
Newbie
2 years ago
Solved

BBC I player, not working

I am unable to access BBC I player.

This channel had been working fine, a few nights ago the message was displa "Sorry, this application is not currently available on your device please exit/quit and try again later".

I tried that, it didn't work. 

I have also tried,

Switching TV off at the mains.

Disconnecting and reconnecting router.

Updating software. 

Factory reset.

Contacting bbc I player.

This is really frustrating. 

Could anyone please help. 

Model no RR32HDI

Hardware GF06

Software version 12.0.0

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Kev162,

    Thanks for your first post in the Roku Community!

    We understand you have an issue with BBC iPlayer. If you are done with the troubleshooting steps and videos from other channels are playing fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, a problem within that specific channel likely needs to be addressed with an update from the channel developer.

    Also, you can check this article for further references on why a channel is no longer available on Roku devices.

    If you have other queries aside from this, please let us know.

    All the best,

    Chel

4 Replies

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Kev162,

    Thanks for your first post in the Roku Community!

    We understand you have an issue with BBC iPlayer. If you are done with the troubleshooting steps and videos from other channels are playing fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, a problem within that specific channel likely needs to be addressed with an update from the channel developer.

    Also, you can check this article for further references on why a channel is no longer available on Roku devices.

    If you have other queries aside from this, please let us know.

    All the best,

    Chel

    • Aravis's avatar
      Aravis
      Newbie
      2 years ago

      I have exactly the same model and exactly the same problem.

      Bbc say model is not supported and only answer is Roku to get in touch.

      Currently 15 mins into live chat with Roku but no one seems to be actually chatting

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Aravis,

        Thanks for your first post in the Roku Community!

        We understand that you have an issue with BBC iPlayer. We are interested in learning more about the problem you are experiencing. Can you please provide a detailed description of the issue you are encountering? Are you encountering any error messages or error codes? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

        We will be better equipped to provide further assistance by providing additional details.

        All the best,

        Chel