Forum Discussion

Nicwolfie's avatar
Nicwolfie
Newbie
4 years ago
Solved

AppleTV Content Won't Play

I cannot get any programs that are Apple-specific to play in the Apple TV app on my Roku. I thought the issue was my Roku so I bought a new one... Streaming Stick+ 3810X. I have tried everything suggested, reset the Roku, uninstall and reinstall the channel, change audio from Auto DD to Stereo... NOTHING WORKS. I just keep getting "Video Not Available... There's a problem loading this video. Check internet..." It's not the Internet. All other devices in my home are working fine. I can watch Apple TV on my iPad... It's only an issue on the Roky... What is going on?!?!?!

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi epmj802,

    Thanks for the post.

    Have you tried contacting the channel provider's support and inquiring further about the issue you've experienced? Most channels on the Roku platform are developed and maintained by the channel provider themselves. 

    Please provide us with updates.

    All the best,
    Kash

11 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Nicwolfie

    Thanks for the post.

    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

     

    Thanks,
    Danny

    • epmj802's avatar
      epmj802
      Reel Rookie
      4 years ago

      I'm having the same issue - none of the apple tv programs will play. I've tried uninstalling and reinstalling the channel, and it makes no difference. I've confirmed that my roku device is "supported" by apple (Model 4200x). I can't get anyone to do anything about this. Apple TV plays on my computer and on my phone, but not on my TV. I also tried it on a brand new Roku Smart TV and it didn't work there either. Very frustrating...

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago
        epmj802 wrote:

        ... I've tried uninstalling and reinstalling the channel, ...

        It's a three step process.

        1. Remove the app
        2. Restart the Roku
        3. Reinstall the app

        All three steps in that order. Miss one or change the order and it wasn't done sufficiently.