Forum Discussion

Nicwolfie's avatar
Nicwolfie
Newbie
4 years ago
Solved

AppleTV Content Won't Play

I cannot get any programs that are Apple-specific to play in the Apple TV app on my Roku. I thought the issue was my Roku so I bought a new one... Streaming Stick+ 3810X. I have tried everything sugg...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi epmj802,

    Thanks for the post.

    Have you tried contacting the channel provider's support and inquiring further about the issue you've experienced? Most channels on the Roku platform are developed and maintained by the channel provider themselves. 

    Please provide us with updates.

    All the best,
    Kash

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

Nicwolfie

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

epmj802's avatar
epmj802
Reel Rookie
4 years ago

I'm having the same issue - none of the apple tv programs will play. I've tried uninstalling and reinstalling the channel, and it makes no difference. I've confirmed that my roku device is "supported" by apple (Model 4200x). I can't get anyone to do anything about this. Apple TV plays on my computer and on my phone, but not on my TV. I also tried it on a brand new Roku Smart TV and it didn't work there either. Very frustrating...

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago
    epmj802 wrote:

    ... I've tried uninstalling and reinstalling the channel, ...

    It's a three step process.

    1. Remove the app
    2. Restart the Roku
    3. Reinstall the app

    All three steps in that order. Miss one or change the order and it wasn't done sufficiently.

    • epmj802's avatar
      epmj802
      Reel Rookie
      4 years ago

      Thanks DBDukes. I did this in exactly the order you outlined. It worked for about 45 minutes (which was the best result yet - so I thought that was great). I redid it, multiple times since then, and it worked for anywhere from 10 minutes to not at all. Weirdest thing, really... And super frustrating...

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago

        epmj802 

        I'm hesitant to suggest the Roku 2 is now bad. It's a good device, despite its age (it's internally the same as a Roku 3 model 4200 from 2013). The fact your other Roku device, a Roku TV, is experiencing the same issue is weird.

        Are you using a VPN? Have you changed DNS settings on your network? Anything at all that corresponds (roughly) to the beginning of the issue?

  • TrooperDada326's avatar
    TrooperDada326
    Roku Guru
    4 years ago

    Roku does make TV’s. TCL, ONN or Sharp do. I have 2 TCL Roku TV’s. I subscribe to Apple TV and watch it with no problems at all. Is your TV up to date? Did you try a factory reset? Did you try to remove the channel, restart the TV then re add the channel?

    • epmj802's avatar
      epmj802
      Reel Rookie
      4 years ago

      Thank you TrooperDada326, I was not as specific as I should/could have been in my original post. One of our TV's we purchased brand new - a TCL Roku TV, 4K HDR, 4-series (not sure which, but either a S431, S433, or S435, according to the booklet). The other is older, but works with every other Roku channel in the universe, so I don't think it's "too" old. Because I have the same issue on two different TVs, I'm thinking the issue is with the Apple TV channel/app. I've seen many posts on many forums, and it seems reasonable to believe that they are aware of the problem... it seems as though they generally don't feel it's at critical mass enough for them to actually fix it...? For now I'll keep watching on my phone (which is ridiculous) until I cancel my subscription - which I think is where this is going...

  • Zy3's avatar
    Zy3
    Newbie
    3 years ago

    I'm having the same problem.  Not being able to communicate with anyone in Roku customer support is very disappointing.   I can watch anything from AppleTV on my laptop, but not on my dumb TV via Roku 3930x.   All other streaming (Netflix, Prime, Passport, etc) work fine.  AppleTV told me to buy an apple device, or connect my TV via an HDMI cable to my laptop, or to see if a newer Roku device would work.   That third option would be my preferred choice, but without being able to speak with any support person at Roku is taking that option off the table.

    I've checked an rebooted everything (internet, wifi, Roku, AppleTV).......none of it solves the problem.

    Roku, if you're listening, please let me know what the solution is here.   You're about to lose another customer.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Zy3,

      Welcome to the Roku Community!

      We understand that you're having a problem with the AppleTV on your Roku. We apologize for the delayed support provided here.

      We'd like to take a closer look at this. Could you please elaborate on the steps that led you to this issue? When did you start seeing the issue occur? Have you tried reinstalling the app, making sure to restart your device, before adding it back to see if you're still seeing the same issue occur?

      Let us know more about this so that we can further investigate it.

      Thanks,

      Rey

      • epmj802's avatar
        epmj802
        Reel Rookie
        3 years ago

        It doesn't work on my home TV with a Roku device, or on the two new TCL Roku Streaming TV's we bought for our two apartments - and to be crystal clear... every. other. app. I've. ever. purchased/downloaded. works. It's ONLY Apple TV that doesn't. I ended up buying an apple device for home use, and the two apartments we have, we just don't offer Apple TV as an option. I worked on this for weeks last year - I've reinstalled the app, poured through support threads, user groups, confirmed versions of this and that, I did everything everyone asked me to do. At this point, until Roku admits there is a problem - and advertises that it's been fixed - I'm done working on it. Unfortunately, I'm at the point where every time I'm asked to try this, or confirm that, I feel like it's a delay tactic. It's not a version thing, it's not the hardware, it's Roku not playing nice with Apple TV.