Forum Discussion

Zardox's avatar
Zardox
Newbie
2 years ago

Apple TV cannot log on to app

I had the same issue on Apple TV video will not load. Deleted the app and reinstalled it now when I try to log in the system goes on the clock…like forever. This is. Roku issue because I can watch AP TV on my iPad no problem. All bother apps working fine. 

1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Zardox,

    Welcome aboard from the Roku Community!

    Thank you for reaching out to us. We're pleased to assist.

    • Is this the first time you have experienced this issue?
    • Is your Roku device up-to-date? By navigating to Settings>System>Software/System Update>Check now,.
    • A specific movie or TV show (season and episode) is an example where the issue occurs.
    • Do you have cellular data, so we can try connecting your device to your hotspot?

    Let us see if it fixes the issue.

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar