Forum Discussion

Lvbreezy's avatar
Lvbreezy
Reel Rookie
7 months ago
Solved

AMC+ application not working??

Same problem different tv! I have the Roku tv 50r4ax and this problem started after a family member deleted the app off another Roku device in the house! Now it works on the other devices except mine and I’m the one paying for the app to watch a favorite show! Ridiculous! I’ve tried all the tricks apart from factory reset which I’m trying not to do! I hope I would need to go through that to fix this problem!

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Thank you for your response Lvbreezy​.

    We appreciate the troubleshooting steps process that you have tried trying to fix the issue. We would like to investigate the issue further.

    Let's see if this will work for you.

    Check your Roku device connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select Check connection

    Reset your Roku device network connection

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart, and you will need to return to the Settings menu and set up your wireless network again.

    If the issue continues, please let us know.

    Thanks,
    The Roku Community Team

20 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Lvbreezy,

    Welcome to the Roku Community!

    We understand that you are having trouble with the AMC+ channel that is not working on your Roku device. No worries, we are here to assist.

    Could you please explain the specific behavior of the issue?

    • When did this issue start?
    • Are you encountering any errors?
    • Does it return to the Roku home screen?
    • Does this happen during streaming or when you launch the channel?

    We look forward to your response.

    Cheers,
    The Roku Community Team

    • cstambush's avatar
      cstambush
      Newbie
      2 months ago

      AMC+ stopped working on my Roku tv. I restarted the app, deleted the app, unplugged the TV and restarted Roku. Nothing fixed it and the apo still doesn’t work. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Welcome, cstambush​!

        If this is the only app you're having trouble with, please reach out directly to the app provider, as each app on Roku is maintained by its developer.

        Let us know if you need any further assistance.

        Roku Community Team

    • Lvbreezy's avatar
      Lvbreezy
      Reel Rookie
      7 months ago

      It started when a family member deleted amc+ off another Roku device in the house which deleted the app off all the devices since they r all linked! So when I redownloaded amc+ when it starts the logo comes on and then it goes all black and stays black! It does not kick me back to the Roku home screen it just stays in the amc+ app but it’s all black and I can’t see anything! I can’t hit the home button and go back to the Roku Home Screen or I can hit the back button and that asks me if I want to exit the app! If I say no it goes back to the all black! If I say yes it takes me back to the Roku Home Screen! I have tried troubleshooting it and deleting it and restarting the Roku tv and the adding again but it still does the same thing! I have checked for updates and it’s up to date! I don’t know what to do to fix this issue please help!

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Thank you for your response Lvbreezy​.

        We appreciate the troubleshooting steps process that you have tried trying to fix the issue. We would like to investigate the issue further.

        Let's see if this will work for you.

        Check your Roku device connection

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select Network
        4. Select Check connection

        Reset your Roku device network connection

        1. Press Home on your Roku remote 
        2. Scroll and select Settings
        3. Select Advanced System settings
        4. Select Network connection reset
        5. Select Reset connection

        After the network reset is done, your Roku device will restart, and you will need to return to the Settings menu and set up your wireless network again.

        If the issue continues, please let us know.

        Thanks,
        The Roku Community Team