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Woody731's avatar
Woody731
Channel Surfer
3 months ago
Solved

AMC+ app not working and getting Error code 400_playback

I have AMC+ through Spectrum. I have no problem signing in. Problem is I can watch about one or two episodes of a series or a movie. When it ends and I want to go to another episode I get the message "We're sorry. It looks like your location is unsupported. Try restarting the app or rebooting your device. Error code 400_playback" I have restarted and rebooted EVERYTHING 3 times now. It works for a day and then same thing. All my other apps, HULU, Paramount etc work fine. Is it AMC+ problem?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Hey, Woody731.

    Thanks for sharing this here!

    If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still not working? The best move is to just get in touch with the AMC+ support team for more help!

    We hope you'll start streaming soon.

    Roku Community Team

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  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Hey, Woody731.

    Thanks for sharing this here!

    If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still not working? The best move is to just get in touch with the AMC+ support team for more help!

    We hope you'll start streaming soon.

    Roku Community Team

    • TexasMike's avatar
      TexasMike
      Channel Surfer
      3 months ago

      I have experienced this problem recently on several Roku TVs but not on my iPads, so it  seems to be Roku specific. Removing and re-installing the AMC+ app does not fix the problem. 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        3 months ago

        Hey TexasMike,

        Thanks for sharing your issue here!

        If you still have issues after following RokuEmmanuel-D troubleshooting tips, check our support page for more steps. If that doesn't help, please contact app support for assistance.

        I hope this helps

        Thanks,
        Roku Community Team

    • Woody731's avatar
      Woody731
      Channel Surfer
      3 months ago

      Thank you for the help. After removing, adding the app, udating my connections and the app, I have not had any problems. I thought I had done that the first time but maybe not. Anyway, it is working now, fingers crossed. Thanks to the community for pitching in. 

      Sincerely, Woody 731

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for the update, Woody731!

        Great to hear you're back on track! If you need anything else, please don't hesitate to reach out.

        Happy Streaming!💜

        Roku Community Team