Forum Discussion

Woody731's avatar
Woody731
Channel Surfer
4 months ago
Solved

AMC+ app not working and getting Error code 400_playback

I have AMC+ through Spectrum. I have no problem signing in. Problem is I can watch about one or two episodes of a series or a movie. When it ends and I want to go to another episode I get the message...
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    Hey, Woody731.

    Thanks for sharing this here!

    If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still not working? The best move is to just get in touch with the AMC+ support team for more help!

    We hope you'll start streaming soon.

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey, Woody731.

Thanks for sharing this here!

If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still not working? The best move is to just get in touch with the AMC+ support team for more help!

We hope you'll start streaming soon.

Roku Community Team

TexasMike's avatar
TexasMike
Channel Surfer
4 months ago

I have experienced this problem recently on several Roku TVs but not on my iPads, so it  seems to be Roku specific. Removing and re-installing the AMC+ app does not fix the problem. 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Hey TexasMike,

    Thanks for sharing your issue here!

    If you still have issues after following RokuEmmanuel-D troubleshooting tips, check our support page for more steps. If that doesn't help, please contact app support for assistance.

    I hope this helps

    Thanks,
    Roku Community Team

    • TexasMike's avatar
      TexasMike
      Channel Surfer
      3 months ago

      I have tried all the recommended additional steps and still have this problem. I am currently communicating directly with AMC+ support, but they are very slow to reply and have not yet escalated to their tech support. Their standard solutions are the same as Roku’s and do not resolve the problem. If and when I find a solution, I will post it here.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        TexasMike, thanks for the update!

        Could you tell us what specific behavior of the app you're encountering? Any photos that will be provided are appreciated.

        Please keep us posted!

        Roku Community Team