Forum Discussion

Woody731's avatar
Woody731
Channel Surfer
3 months ago
Solved

AMC+ app not working and getting Error code 400_playback

I have AMC+ through Spectrum. I have no problem signing in. Problem is I can watch about one or two episodes of a series or a movie. When it ends and I want to go to another episode I get the message...
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Hey, Woody731.

    Thanks for sharing this here!

    If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still not working? The best move is to just get in touch with the AMC+ support team for more help!

    We hope you'll start streaming soon.

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Hey, Woody731.

Thanks for sharing this here!

If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still not working? The best move is to just get in touch with the AMC+ support team for more help!

We hope you'll start streaming soon.

Roku Community Team

Woody731's avatar
Woody731
Channel Surfer
3 months ago

Thank you for the help. After removing, adding the app, udating my connections and the app, I have not had any problems. I thought I had done that the first time but maybe not. Anyway, it is working now, fingers crossed. Thanks to the community for pitching in. 

Sincerely, Woody 731

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Thanks for the update, Woody731!

    Great to hear you're back on track! If you need anything else, please don't hesitate to reach out.

    Happy Streaming!💜

    Roku Community Team

    • TexasMike's avatar
      TexasMike
      Channel Surfer
      3 months ago

      I have found a solution to this problem. I have signed out in the AMC+ app and then signed in again. This has worked on all three Roku TVs. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Hey, TexasMike.

        Thanks for the update!

        We're happy to know that the workaround worked for you! If you're still having problems, please don't hesitate to reach out again.

        Happy Streaming!💜

        Roku Community Team

  • Woody731's avatar
    Woody731
    Channel Surfer
    3 months ago

    An hour after posting the AMC+ app has been working for 4 days wouldn't you know it, the frigging thing goes out again. Same scenario, not supported. Here is a pic. I did reboot and restart, no dice. Contacting AMC today.

     
     

     

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Woody731, thanks for getting back!

      Could you share where you're currently located? Is this isolated to this app, or are other apps also behaving the same way?

      Tell us more!

      Roku Community Team

      • Woody731's avatar
        Woody731
        Channel Surfer
        3 months ago

        I am in Ohio. I use Spectrum. No, this does not happen with any other apps. I have Peacock, Paramount+, Disney, Hulu, Prime,Apple,Plex etc etc. Only the AMC+ is giving me problem. Drives me crazy.