Forum Discussion

NatRuss's avatar
NatRuss
Reel Rookie
2 years ago
Solved

Amazon Prime keeps dropping from my Roku

Similar here. Not sure about our other Roku TVs, but our 65” Roku Insignia keeps stopping at random points during movies and tv shows going blank and then opening the Home Screen. It started only hap...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi NatRuss,

    Thanks for the first post in the Roku Community!

    In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    For detailed instructions, refer to this Support link: How to resolve a channel playback issue

    Please let us know how it goes.

    All the best,

    Chel

NatRuss's avatar
NatRuss
Reel Rookie
2 years ago

Thank you for the quick reply and offer of support. I read this in a previous part of this post. Sadly, I have already tried this twice.

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi NatRuss,

A warm welcome here in the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you further with this issue. Please try to restart your modem and router. After restarting your wireless network connection or Wi-fi, you may need to restart your Roku TV by following the steps that RokuJechealR provided above.

Let us know how it works, and we will continue to assist you further.

Best regards,

John