Forum Discussion

Vetri's avatar
Vetri
Newbie
3 years ago
Solved

Already subscribed Zee5 App not getting launched and asking activate zee5

I subscribed the Zee5 through Roku and since two months was worked all of sudden it was not worked then it asked the "Activate Zee5 an get access to thousands of content". I tried enter the 6 digit c...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Jk1815 

    Welcome and thank you for posting here at the Roku Community!

    For more information about the channel's authentication and functionality, it will be more effective if you directly contact ZEE5 support to get the channel going on your Roku. They can resolve the error you are having with the channel login. In addition, please be aware that many channels/apps on Roku are created, provided, and maintained by the channel services/providers themselves.

    If there's anything else we can help you with, let us know, and we'd be more than willing to do so.

    All the best,
    Carly

Jk1815's avatar
Jk1815
Newbie
3 years ago

I am already subscribed on Zee5 channel for my PC.

I added Zee5 channel to Roku as the app was easily found via search, and then to complete installation it presented a screen where it wanted a 4 digit Roku code to let it install.  Normally, Zee5 sends a code to my email for adding a new device, which is a zee5 code. But I did not get anything in the email either.  I entered 1234 and it said password error.

Does it mean that Roku wants to sell me the subscription to Zee5?

Now how can I get Roku code to install Zee5?

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

Hi Jk1815 

Welcome and thank you for posting here at the Roku Community!

For more information about the channel's authentication and functionality, it will be more effective if you directly contact ZEE5 support to get the channel going on your Roku. They can resolve the error you are having with the channel login. In addition, please be aware that many channels/apps on Roku are created, provided, and maintained by the channel services/providers themselves.

If there's anything else we can help you with, let us know, and we'd be more than willing to do so.

All the best,
Carly