A few days ago we wached a show on Acorn TV. Today when trying to play the next episode, and we tried on multiple Roku devices, we get the message "Access to this resource is forbidden by access policy. 2019-304000-000". I logged out and logged back into the account
I shut down my router, my gateway, my TV, my Roku, and removed and reinstalled the Acorn App on the Roku to no avail. This is the exact same message I got two years ago. I do not have the same problem with Netflix, AppleTV, Britbox or others...just AcornTV.
That error usually means Acorn’s access token expired or Roku’s cache bugged out. Try this: log out of Acorn on all Roku devices, restart each Roku, then log back in. It fixes the “forbidden by access policy” issue for most users.
That would be 7 Rokus here and 2 at our vacation house. I will have to wait a while to even try that.
Once again I received the dreaded message of access forbidden. It will not work on multiple Roku units. I did the remove, restart system, reload app, etc. with no luck. This is not the first time for me. This is quite discouraging as the suggestions to fix the problem are not working at all. When I try to play this on my home computer with the AcornTV app, I am told that shows are not available outside the USA. I am in Pennsylvania and I have no VPN turned on either.
You couldy try restarting/rebooting all your network connected devices (modem/router/gateway+Rokus+computers+etc) and see if that clears it up.
Otherwise, assuming the problem doesn't clear up on its own as previously you'll need to contact Acorn TV support directly for this: https://support.acorn.tv/kb/en/
Make sure you emphasize you get the same error regardless of which device you are using (Roku, computer), that you are in the US/no VPN, and that this has happened before.
You couldy try restarting/rebooting all your network connected devices (modem/router/gateway+Rok+computer) and see if that clears it up.
Otherwise, assuming the problem doesn't clear up on its own as previously you'll need to contact Acorn TV support directly for this: https://support.acorn.tv/kb/en/
Make sure you emphasize you get the same error regardless of which device you are using (Roku, computer), that you are in the US, and that this has happened before.
Having the EXACT same problem and I have already tried everything RokuCarly suggested in their reply. Any other suggestions?
Welcome to the Roku Community, CrankyB!
Thanks for reaching out and for performing the troubleshooting steps suggested above. We'd be happy to suggest more steps you could try.
Please try highlighting the channel tile of the Acorn TV app and pressing the star (*) button on your remote to update it.
Keep us posted on how it goes!
Best regards,
Carly
For me it fixed itself overnight and worked the next day.
Hi, Brooklands.
Thanks for keeping us posted. We're glad to hear it got all sorted out now.
Should you have any other concerns, please don't hesitate to reach out anytime or create a new post for different concerns. You may also visit our Support website for additional troubleshooting resources.
In the meantime, we hope you continue to have a Happy Streaming! đź’ś
Best regards,
Carly
Welcome to the Roku Community, Brooklands!
Thanks for bringing this to our attention. No worries! We'd love to suggest some steps you could try to get you back on streaming the Acorn TV app on your Roku.
Firstly, the error message "Access to this resource is forbidden by access policy. 2019-304000-000" means that you do not have the necessary permissions to access the requested information or file due to the system's security settings.
Some of the steps to resolve this include logging out of your Acorn TV account and re-login. Since the issue persists, after doing so, we could try these steps below:
After doing so, try logging into your Acorn account again to see if this makes any difference. In the meantime, we appreciate your efforts to resolve the issue.
Keep us posted on how it goes and we'll go from there.
Best regards,
Carly
