Access Forbidden preventing using Acorn TV
A few days ago we wached a show on Acorn TV. Today when trying to play the next episode, and we tried on multiple Roku devices, we get the message "Access to this resource is forbidden by access poli...
Forum Discussion
Welcome to the Roku Community, Brooklands!
Thanks for bringing this to our attention. No worries! We'd love to suggest some steps you could try to get you back on streaming the Acorn TV app on your Roku.
Firstly, the error message "Access to this resource is forbidden by access policy. 2019-304000-000" means that you do not have the necessary permissions to access the requested information or file due to the system's security settings.
Some of the steps to resolve this include logging out of your Acorn TV account and re-login. Since the issue persists, after doing so, we could try these steps below:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
After doing so, try logging into your Acorn account again to see if this makes any difference. In the meantime, we appreciate your efforts to resolve the issue.
Keep us posted on how it goes and we'll go from there.
Best regards,
Carly
