Forum Discussion

Community Moderator

9 months ago

Solved

[Waiting on partner] Max Channel - Stuck on Sign-In Screen

Hey everyone!

We're aware that some of you are getting stuck on the sign-in screen for the Max channel. Bummer!

Status Update 2/06: Our team is working on a fix with the Max channel

In the meantime, if you're facing this issue, please let us know in the replies.

Sharing details like your Roku model and any recent troubleshooting steps you've taken can help us pinpoint the issue faster.

We'll keep you updated on our progress!

Thanks,

The Roku Community Team

Waiting on partner

RokuJharra-Q
9 months ago
Hey everyone,

We're aware that some of you are having trouble with the Max channel.

Status Update 2/6: We're working with the Max team to resolve this issue.

We'll keep you updated on any progress.

Best,

The Roku Community Team

147 Replies

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loaker
Channel Surfer
10 months ago
I signed up for MAX recently. Every time I want to watch MAX I have to sign in with account e-mail and password. Talked to MAX support twice. So far we have removed the app, rebooted (and/or power cycled the Roku device), re-added the app, signed in choosing using another e-mail (rather than the Roku account e-mail-as instructed by MAX support) and entering the password. Sometimes I get the sign in screen again but most times it works.
Could it be a problem with ROKU not retaining the user account-password?????
Very frustrating.
- NJGolfer
  Newbie
  9 months ago
  I am having same issue
- evanscjsbu
  Newbie
  9 months ago
  Same issue for us. It seems to have started a few weeks ago. Nothing I have tried has worked.
- Mrg2zz
  Reel Rookie
  10 months ago
  Device 1
  3920X
  YH00C5899225
  14.0
  25-008-798
  58.2 build 2
  Device 2
  4230X
  6325AP14047
  14.0
  47-008-810
  58.2 build 2
  - Mrg2zz
    Reel Rookie
    9 months ago
    Now both devices are working fine. If you fixed something based on the information I sent you, thanks!