Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi Jgrawe,

Welcome to the Roku Community!

We are glad to have you here sharing about the issue of your Youtube channel which launches then goes to black screen. We would like to coordinate this with our Roku-appropriate team.

We would like to clarify if you're referring to the YouTube TV app or the YouTube Channel. In the meantime, please provide us with the following details so we can further investigate the issue.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your update.

Cheers,
Riamie

Jgrawe's avatar
Jgrawe
Newbie
9 months ago

Model# #3941x-RokuExpress 4k

Serial number X01600FY9UU9

device  ID SO7P216Y9UU9

Version 14.1.4  7709-CR

GC Version 12.9.26

Channel  Version  2.24

Build 236

Issue ID  U9-019-852

Is on youtube channel not youtube TV

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Jgrawe,

    Thank you for providing your Roku device details precisely.

    We have forwarded this already to our Roku appropriate team for review. Rest assured, we will update you once we have further information about this.

    Your patience and cooperation would be appreciated as we work to fix this issue. Thank you for your understanding.

    Cheers,
    Riamie