Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
Katatawnic's avatar
Katatawnic
Binge Watcher
2 years ago

My Roku Streambar OS was updated this morning.  Now YouTube will not play any videos.  The app loads, thumbnails generate, videos can be added to or removed from playlists, etc.  But not one video will play.  It tries to load, but the screen just turns black and nothing happens no matter how long I wait.

 

I've rebooted the Streambar, uninstalled and reinstalled YouTube, unplugged the Streambar for a few minutes.  Nothing works.

 

Hulu, Netflix, and Paramount Plus are all working smoothly.  The only problem is YouTube, and it happened immediately after the Streambar OS update.

 

(Edit: Yes, YouTube does work on my phone and tablet.)

 

What do I do to fix this?

Jgrawe's avatar
Jgrawe
Newbie
9 months ago

 Hi, this problem just became apparent last evening.  I launch youtube on my roku and acts normal,  as soon as a selection of any type is made the screen totally blacks out and no sound.  I can return to roku home and choose any other app and works fine. I've tried all suggestions remove and reinstall youtube,  restart roku, check for updates and clear cache. Youtube does work on other devices such as phone and tablet just fine. Any insight is appreciated. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Jgrawe,

    Welcome to the Roku Community!

    We are glad to have you here sharing about the issue of your Youtube channel which launches then goes to black screen. We would like to coordinate this with our Roku-appropriate team.

    We would like to clarify if you're referring to the YouTube TV app or the YouTube Channel. In the meantime, please provide us with the following details so we can further investigate the issue.

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

    We look forward to your update.

    Cheers,
    Riamie

    • Jgrawe's avatar
      Jgrawe
      Newbie
      9 months ago

      Model# #3941x-RokuExpress 4k

      Serial number X01600FY9UU9

      device  ID SO7P216Y9UU9

      Version 14.1.4  7709-CR

      GC Version 12.9.26

      Channel  Version  2.24

      Build 236

      Issue ID  U9-019-852

      Is on youtube channel not youtube TV

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi Jgrawe,

        Thank you for providing your Roku device details precisely.

        We have forwarded this already to our Roku appropriate team for review. Rest assured, we will update you once we have further information about this.

        Your patience and cooperation would be appreciated as we work to fix this issue. Thank you for your understanding.

        Cheers,
        Riamie