Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
Katatawnic's avatar
Katatawnic
Binge Watcher
2 years ago

Streambar model 9102RW

Serial number YL003L666089

                  (or YL003L666089)

Device ID B110A3666089

Software version: 14.0.4
Build: 12221

 

YouTube version 2.23
Build 115025174

 

Tracker issue ID 89-411-513

 

I'm not sure how relevant the tracker issue timestamp is. This has been ongoing since immediately following the OS update at 10:24am EDT.

Katatawnic's avatar
Katatawnic
Binge Watcher
2 years ago

No one from YouTube or Roku has updated me.  I don't know if anyone is even looking into this.

  • kid_fullerene's avatar
    kid_fullerene
    Reel Rookie
    2 years ago

    same issue here - same timeline,  almost ready to buy a current model and start over ..glad you were able to at least get it to their team(s) for some kind of consideration!

     

    • Katatawnic's avatar
      Katatawnic
      Binge Watcher
      2 years ago

      I just spent over an hour with Roku live chat.  Nothing worked.  The second tech said that he was elevating this issue to the Roku software team to look at the backend and update the patches.  Of course he doesn't know how long that will take.

       

      So I guess it's just hurry up and wait.

       

      I've considered factory resetting the Streambar, but I really don't want to have to set up every app again, and I seriously doubt it would resolve the obvious incompatibility between YouTube and the latest Streambar OS update.

  • nickcamp's avatar
    nickcamp
    Newbie
    2 years ago

    Same problem here

    • PikeBishop's avatar
      PikeBishop
      Binge Watcher
      12 months ago

      Model: 9101R2 - Roku Streambar Pro

      S/N: YL00C0785772 (#k624C785772)

      Software Version: 14.0.4

      Build: 12221-95

      Device ID: 3K624C785772

      GC version: 12.4.17

      Issue Report Tracker ID:  72-415-785

    • PikeBishop's avatar
      PikeBishop
      Binge Watcher
      12 months ago

      Forgot this:

      YouTube App Info: YouTube version 2.23
      Build 115025174

      • Katatawnic's avatar
        Katatawnic
        Binge Watcher
        12 months ago

        Why can't the software team just roll the OS back to the previous version until they can figure out the problem with this version?  That's what I did when I used to manage web sites and an update had bugs.

         

        This is getting ridiculous.  We paid for a product that is not working.  Now we're just sitting around waiting for someone to fix what they broke.  If this many people replied to this thread, I know there are many more who haven't come to this forum.

  • jevergun's avatar
    jevergun
    Newbie
    11 months ago

    Same problem here, exactly. 

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 months ago

      Hi Community Users!

      Thanks for flagging this issue here in the Roku Community!

      We understand that you're experiencing unintended behavior with YouTube after an update has been installed in your Roku Streambar. We want to help you get back on streaming. 

      You may follow the troubleshooting steps below to help you resolve this problem with YouTube on your Roku Streambar. 

      Here's what to do...

      1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
      3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

      After doing the steps above, check for an app update on YouTube, and here's how to do it:

      1. Highlight the app
      2. Press the Star (*) button on your remote
      3. Select Check for Updates
      4. If an update is available, wait for the app to finish updating and launch the app again to see if the issue resolves. 

      For more troubleshooting steps, visit this support article: Issues playing videos on your Roku device.

      Please let us know if you need more help.

      Thanks,
      The Roku Community Team

      • PikeBishop's avatar
        PikeBishop
        Binge Watcher
        11 months ago

        No difference at all. Give us the ability to rollback the OS.