Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
7 days ago

[Under investigation] Roku Live TV Channel Crashing

Hey everyone,

We've received reports about a crashing issue on the Roku Live TV Channel, and our team is currently looking into it.

Status Update 8/26: Under investigation 

To help us look closer, please share the following details if you're experiencing this issue:

  • Roku device model, Device ID, Serial Number, and Software version (Go to Settings > System > About)
  • Tracker ID (Press Home 5 times, then Back 5 times right after the crash)
  • Are you seeing this issue on streaming apps (like Hulu, Netflix, etc.) or only on OTA antenna channels?

Thanks for your help, we’ll share more updates as we learn more!

Mary,
Roku Community Team

Under Investigation

44 Replies

  • Alyeska's avatar
    Alyeska
    Newbie
    5 days ago

    Model 3840R - Streaming Stick

    Serial number X02600POAUSL

    Software version 14.6

    Device ID S1GH352OAUSL

    Tracker ID SL-344-327

    I click on streaming app Britbox and all I see is a purple screen that says RokuChannel in white letters. I have a subscription and it was working fine yesterday. The Roku Channel and Hoopla also seem frozen. Netflix seems okay, but I don't subscribe to that one.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 days ago

      Thanks for the details, Alyeska​!

      We’re passing it along to the right team to dig into. Hang tight, we’ll keep you posted right here as soon as we have more updates

      Roku Community Team

  • Cdsurf334's avatar
    Cdsurf334
    Reel Rookie
    6 days ago

    I am having the same issue.  It is especially frustrating as I have had this issue with every other Roku function.  Here is what I got from the issue report tracker: 

    Model: 3930X - Roku Express

    Serial Number: X00400A96YM4 (S00830696YM4)

    Software Version: 14.6.4 build 9914-AE

    GC Version: 14.3.9

    Timestamp: 2025-08-27T01:48:44Z

    Issue ID: M4-342-828

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 days ago

      Thanks for the info! Cdsurf334​ 

      We'll pass this along to the team for further investigation. Stay tuned for more updates!

      Roku Community Team

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    7 days ago

    Hey everyone,

    Status Update 8/26: Under investigation 

    If you're also experiencing this issue, please provide the info requested in the post above to help us investigate further.

    Thanks again! We’ll share more updates as we learn more!

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 days ago

        Hey! Cdsurf334​ 

        Seems like you're also experiencing the issue. Could you also share the details requested above so we can look into it more?

        We hope to hear from you soon!

        Roku Community Team

  • Madking1's avatar
    Madking1
    Roku Guru
    11 days ago

    My Roku TV (Roku 75r6a5r) will freeze and then restart when I click the Roku Live TV app.  Anyone else experiencing this? Can’t watch anything.

    I have two other Roku TVs in my house and those two are not experiencing this issue. I have done a factory and system reset. All TVs are on the same WiFi network. WiFi signal is not an issue. 

    this all started on Tuesday. Software is updated. 

    • Madking1's avatar
      Madking1
      Roku Guru
      6 days ago

      I deleted the Live TV Guide app and reinstalled it but live tv guide still freezes and crashes and reboots the tv. 

    • mikeg413's avatar
      mikeg413
      Reel Rookie
      8 days ago

      Live TV/Roku Channel streams are not working on my TCL Roku TV (55R615). I select the channel, it displays a black screen for a few seconds and then bounces me back to the menu. Help!

      SW Version 14.6 build 4.9914-30

      EDIT: this behavior is inconsistent, some channels work and some do not. There’s no pattern to it, it seems to be whatever channel I want to watch doesn’t work. 

      • eedavis75's avatar
        eedavis75
        Newbie
        7 days ago

        Try unplugging your Roku stick/4K from the back of TV or unplug it from wall. If it's a Roku stick unplug from back of TV wait few plug back in then push the black button on the stick so its not flashing white. If flashing white pair the Roku remote with the TV again by opening your battery compartment and pushing/holding that tiny black button next to batteries. The TV should then respond with updating. It's a hard reboot. See if that works.

    • DeeMarino's avatar
      DeeMarino
      Channel Surfer
      9 days ago

      My Roku TV 55R6A5R is doing this as well, but within the Hulu app. I don’t know exactly when the problem began because I was on vacation for two weeks and came back to this issue. If I select anything to watch whether live, not live or stored in My Stuff, I get kicked right back to my tv’s Home Screen. The Hulu Live tv menu won’t even open without kicking me out. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 days ago

        We noticed your Roku TV is also affected, DeeMarino​!

        To help us look into this further, can you please share these details below?

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)


        Hoping to hear a response soon!

        Roku Community Team