Forum Discussion

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 months ago

[Under Investigation] F1 TV Video Playback zoomed/cropped.

Hey everyone, We’ve seen some reports about the F1 TV app showing cropped or zoomed-in video during playback. Status Update (7/30): Our team is aware of the issue and is currently looking into it...
Under Investigation
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
3 months ago

Thanks for posting and for providing your device info. uzzelien​

To further investigate this, could you please tell us about the exact behavior of your issue? If you could also send us a video showing the issue occurring, that would be helpful.

Thanks again.
Roku Community Team

pf1359's avatar
pf1359
Reel Rookie
3 months ago

Good morning,

Please see this link for an example of the problem. I started having it, too: Roku F1 problem.mp4

I put the online streaming video from F1 TV on a computer below to show that the problem is with the Roku, not the video stream. It shows properly on the Roku for a few seconds, then jumps to the wrong resolution.

I am using a brand-new Roku Streaming Stick Plus 2025 purchased in May because I kept getting HDCP errors with F1 for my old one.

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 months ago

    Thanks for posting this! pf1359​ 

    We'd like to coordinate this issue with our Team. Please provide some details:

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)

    I'll wait for your response!

    Roku Community Team

    • pf1359's avatar
      pf1359
      Reel Rookie
      3 months ago

      3830R - Roku Streaming Stick Plus

      X03700LFJWMJ

      Software 14.5

      Tracker MJ-299-746

      F1 TV Version 2.0 build 1115930

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for providing the details, pf1359​!

        We'll try to forward this over to the team for further investigation. Please stay tuned to this thread for more updates.

        Thanks again,
        Roku Community Team