[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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Hello,
The back button that allows users to toggle between two channels stopped working on all of our Roku devices (5+ devices in same house). I suspect a faulty firmware update. I have reset the Roku receiver (unplugged for 60 seconds) and replaced the batteries in the remote control - but that solution did not work. I would appreciate any help.
Adding the growing pile. Definitely agree that this is related to a recent update. Had some issues with my Roku earlier today. Up until that point it had been working without any issues. Ended up performing a factory reset and initially after restoring all settings and apps it seemed to be functioning as expected until several hours later when in the HBO Max app I attempted to use the back button as I normally would and nothing. Thought the issue was just with the HBO Max app, but also noticed the same behavior with Hulu and Disney, yet it works fine in both the Netflix and Prime Video apps. Also it works intermittently on the Home screen. Been in IT for over 30+ years and if I ever rolled out updates that either broke a system(s) or did not have the capability to roll the updates back in the event of an issue(s) I would have lost my job a long time ago. Have to do better Roku.
