I noticed an occasional stutter in the video and the audio does not. This appears to be the moment it goes out of sync. The more it happens the further out of sync it gets. To reset you have to back out of the channel and reselect it. Happens multiple times per hour. This is an app specific issue the developer must fix. Good luck with that since they are probably associated with Comcast. They probably think we are just lucky enough not to have to use their equipment regardless of it's performance.
Hi Roku Community users,
Welcome to the Roku Community!
We understand that you are having issues with the Xfinity channel. We'd like to know more about how we can help. Kindly provide the following information:
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and version/build is channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing?
• Can you provide us with a video of the issue occurring?
With more detailed information, we will be able to further assist you.
All the best,
Kash
Really, "send info into support!!!" This problem has been going on well over a year, many have sent in info. To be blunt, it's all of you products since I have many of them. And I am now looking for a replacement of Roku with another device and will throw all Ruko's out
I submitted a BBB complaint two weeks ago and they did not even respond. Comcast contacted me a few days later and said they are waiting for a firmware fix from Roku.
I heard the same from Comcast after going through their "executive" escalation.
The automatons who answer the phones there are US based and have authority to do more than send a "signal" to a Comcast cable box that doesn't exist (in this case since we are using Roku boxes).
However, we may be in for a longer wait. Roku typically updates its Linux-based software twice a year with one or two bug releases shortly after the main release.
In this case, though, the xfinity stream app worked flawlessly until it changed from a beta status (where it was for several years) until the beta disappeared about a year or so ago.
Roku closed the thread regarding this issue as it was pertaining to the previous operating system. The problems are still the same.
Sent all into Mary days ago….
Like adpwl1 I also posted this issue over in the Xfinity Forum. The link is here: ‎Xfinity Stream App Audio Out of Sync | Xfinity Community Forum
As you will see, Xfinity reported that Roku is currently working on a solution.
Posted 3 weeks ago and haven't seen any improvement, if anything it's worse. What is the status on a fix?
A new issue has started occurring. Sometimes when I hit the back button then resume to reset the audio, my screen goes to a light purple and freezes. I have to hit the home button then go back into the Xfinity stream app to reset it.
No software updates available. Software OS/version 12.0.0 (build 4184)
Roku device model 4800X - Roku Ultra
sn: X01000XT6F7J, device ID S02A20DT6F7J
GC version: 9.2.113
Issue ID 7J-207-543
Happens on all channels l watch in Xfinity Stream App, Version 6.11: build 0
Steps to reproduce the issue you are seeing: Choose xfinitystream App via shortcut button on remote/Live TV/Favorite Channels
