Hi RkuUser62,
Welcome to the Roku Community!
We appreciate you letting us know about this issue. Thanks for providing all the information needed to investigate the audio out-of-sync issue with Xfinity Stream and we're sorry for the inconvenience.
We'll go ahead and send this over to the appropriate Roku team. We'll get back to you once we have an update.
Thank you for your kind understanding while we investigate this issue.
Best regards,
Mary
A second device (3810X) updated from 11.5 to 12.0 (build 4184-50) over the weekend. Now seeing the sync problem on that device. I notice it also seems to be occasionally losing audio completely - this issue occurs repeatedly when the broadcast stream returns after periods where Xfinity inserts its own ads. In both cases, the issue is resolved by exiting and reselecting the stream.
Yes, the only quick fix is going out and launching the channel again… pain. Should not be happening. Soon as some gets all the channels Xfinity carries I’ll switch to them and ditch Xfinity if they are the problem. Just switched to streaming 6 months ago and was happy at first. Roku/Xfinity have to figure this out soon!!!
Thanks for sharing your observation.
Please be advised that we are currently aware of the issue and our appropriate team is working diligently to resolve the issue.
In the meantime, if you are having a sound that is out of sync with your Roku device when playing content with Xfinity Stream. Please help us with the required details requested from my previous post so we can send additional information for further investigation to our engineering team.
We appreciate your patience while we investigate this issue and we look forward to your responses and gathering your details.
Best regards,
Mary
