Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Viki App – Connection Error Message

Hi everyone, We’re aware that some users were seeing this error when trying to use the Viki app: “There has been an unexpected issue. Please check your internet connection and try again.” Status...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone,

    Status Update (6/18):
    Looks like this issue is resolved for most users, so we’re marking this thread as solved and closing it.

    Big thanks for all the feedback — we’re continuing to work on ways to help you customize your home screen the way you want.

    If anything else comes up, just start a new thread.

    Happy Streaming! 💜
    — Roku Community Team

amussari's avatar
amussari
Reel Rookie
3 months ago

I also am having this problem: A119X TCL model: 55s535 , Device ID:SO5NYOC1MDTD , Serial #: XOO3OOX1MDTD , Software Version: 14.5 build 4.5944-88 , Tracker ID: TD-238-523

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Thanks for the info, amussari​!

We've passed your info along to the team for investigation. Please stay tuned to this thread, as we'll keep this updated.

Thanks again,
Roku Community Team