Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
21 days ago
Solved

[Solved] Viki App – Connection Error Message

Hi everyone,

We’re aware that some users were seeing this error when trying to use the Viki app:
“There has been an unexpected issue. Please check your internet connection and try again.”

Status Update (6/18):
We believe the issue has been resolved for most users. 

If you're still running into problems related to this issue, here’s what you can do:

🔍 Search the Community – You may find a more recent thread discussing the same issue.
📝 Start a New Thread – If you don’t see your issue covered, feel free to create a new post.

Thank you for choosing Roku and for being an active part of our community.

Happy Streaming! 💜

—Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    21 days ago

    Hey everyone,

    Status Update (6/18):
    Looks like this issue is resolved for most users, so we’re marking this thread as solved and closing it.

    Big thanks for all the feedback — we’re continuing to work on ways to help you customize your home screen the way you want.

    If anything else comes up, just start a new thread.

    Happy Streaming! 💜
    — Roku Community Team

33 Replies

Replies have been turned off for this discussion
  • RTHamper's avatar
    RTHamper
    Reel Rookie
    25 days ago

     I can see the Viki interface and the trailers run, but when I try to view the drama series I’ve been watching or any series, Viki gives me the following message:

    “There has been an unexpected issue. Please check your internet connection and try again”

    However, my internet connection is fine. I can view videos on other services, just not Viki

    I tried rebooting the Roku and that didn’t solve the problem. I went to network settings on the Roku and checked the connection to the internet. It was fine (as expected). Then I disconnected and reconnected successfully to the internet, but the problem still persists

    Viki has been problematic like this since yesterday (June 13) at 7:30 EDT in the US.  There's a message thread over on the Viki forum where several others have had the same experience since yesterday

    One other observation: I can successfully view Viki dramas on any of my PCs with no problem, just not with the Roku

    I've posted in the Viki forum about this too.  Something has changed with Viki or Roku that has precipitated this problem

     

     

     

    • 80T's avatar
      80T
      Reel Rookie
      24 days ago

      The problem seems to be on Viki's end.  Pushing "Continue Watching" just gets the error message.

      Here's a workaround that's worth trying, and is currently successful for me on my Roku Ultra: 

      1. Go into the series page.  2. Press Episodes.  3.  Scroll to the episode you'd like to see, and enter from there.  

       

      Hopefully this will work for others.

       

      • Tohnochi's avatar
        Tohnochi
        Newbie
        24 days ago

        You are amazing!! This worked!! I’ve been going crazy with this issue. Thanks for taking the time to post this!

    • mdsv's avatar
      mdsv
      Newbie
      25 days ago

      I have the same issue with watching Viki on Roku.  My internet is working as I am able to watch on Netflix, Prime and Disney.

      Roku Express 3960CA SN: X02600LVG5AL

      Tracker ID AL-237-805

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        24 days ago

        Thanks for providing the info, mdsv​!

        We see that you're also having issues with Viki. We'll forward your details along to the team for review.

        In the meantime, can you also provide the app build/version?  (Highlight the app from the Home Screen and press the Star * Button)

        Please keep us posted!

        Roku Community Team

    • jvbubbly's avatar
      jvbubbly
      Newbie
      25 days ago

      Similar issue. Viki isn’t working on Roku. On play, app exits out. Tried all the recommended steps to resolve to no avail.

      • Roku device model, Device ID, Serial Number, and Software version (4802X-Roku Ultra, S0DA22A09GUN, X01000J09GUN, 14.5)
      • Tracker ID (UN-238-479)
      • App build version (25.4 build 0)

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        24 days ago

        Thanks for the details, jvbubbly​!

        We'll pass your info along to the team for review, and in the meantime, stay tuned for more updates on this thread!

        Thanks again,
        Roku Community Team 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    21 days ago

    Hey everyone,

    Status Update (6/18):
    Looks like this issue is resolved for most users, so we’re marking this thread as solved and closing it.

    Big thanks for all the feedback — we’re continuing to work on ways to help you customize your home screen the way you want.

    If anything else comes up, just start a new thread.

    Happy Streaming! 💜
    — Roku Community Team