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RokuERey's avatar
RokuERey
Retired Moderator
12 months ago
Solved

[Solved] Smart Home Error - "The app isn't compatible with your device"

Greetings Community users,

We are aware of the issue that some users are receiving an error message on the Roku Smart Home Mobile App stating, "The app isn't compatible with your device" 

We have additional information to help you out about this.

Smart Home App compatibility issues on Android

If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified then it may not be compatible with the Roku Smart Home mobile app. Refer to the Google Play Help article for instructions on how to check your Play Protect certification status.

If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Google Android support or the Android Help Community.

Smart Home App compatibility issues on iOS

The Roku Smart Home mobile app requires iOS 14.0 or newer. If your iOS phone or tablet is running an older version or jailbroken, it may not be compatible with the Roku Smart Home mobile app. Contact Apple support for further advice and guidance.


Thanks,
Roku Community Team

Fixed
  • RokuERey's avatar
    RokuERey
    12 months ago

    Greetings Community users,

    We are pleased to inform you that our team has released a new operating system (version 2.7.3). Please update the app as soon as possible, as we believe this will resolve the compatibility error that some of our customers have been experiencing. Thank you for your attention to this matter.

    In addition, if you're still seeing the issue feel free to get additional help with our support page here: How to fix the error "The app isn't compatible with your device" in the Roku Smart Home mobile app.

    Please be sure to let us know if this helps.

    Best regards,
    Roku Community Team

  • ntcfm1's avatar
    ntcfm1
    Reel Rookie
    2 years ago

    All the sudden, my Roku SmartHome App is saying "The app isn't compatible with your device" .  It worked last night; this morning I got an error.  Nothing changed on my phone over night - no updates, no app updates, nothing.  I followed the useless instructions, and sure enough, I verified my phone is still Play Protect certified.  The worthless instructions don't even mention what to do it your phone IS certified, and the app is in error.  My PlayStore is updated, and my device is Certified.  I don't know what to do now.  The app is obviously in error and someone needs to fix it immediately.

    • Fran702's avatar
      Fran702
      Reel Rookie
      2 years ago

      Exact same thing. I've checked everything. It worked last night. And now it won't work. This is ridiculous considering I pay for the cameras and can't monitor them at this time. 

    • LadyU's avatar
      LadyU
      Newbie
      2 years ago

      Hi all, I had this same problem and I came to a solution that helped me. I went into my Smart Home settings on my phone and cleared the cache and nothing happened, so I cleared the data and what'dya know it worked! All you gotta do is log back in and it'll be working. Hope you all get notified about this and I hope it helps more people in the future!!!

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! ntcfm1,

      Thanks for posting here in the Roku Community!

      We appreciate you reaching out to us about your Roku Smart Home App. We're pleased to assist.

      If you receive an error "The app isn't compatible with your device" in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

      For further assistance, we recommend reaching out to Google Android support or the Android Help Community after completing the recommended troubleshooting steps.

      Please keep us updated on any developments. We are here to assist you further and look forward to hearing back from you.

      Thanks,
      Arjiemar

      • fountainhead's avatar
        fountainhead
        Reel Rookie
        2 years ago

        Hi There, 

        I've got the same issue as the other user above -- my device is compatible and certified, my phone is not rooted, not running uncertified software and I'm suddenly unable to access my security cameras. It was working fine last night and is now not functioning at all. Please address this issue ASAP.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Greetings Community users,

    We are pleased to inform you that our team has released a new operating system (version 2.7.3). Please update the app as soon as possible, as we believe this will resolve the compatibility error that some of our customers have been experiencing. Thank you for your attention to this matter.

    In addition, if you're still seeing the issue feel free to get additional help with our support page here: How to fix the error "The app isn't compatible with your device" in the Roku Smart Home mobile app.

    Please be sure to let us know if this helps.

    Best regards,
    Roku Community Team