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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
3 months ago
Solved

[Solved] Service Interruption with Google Home/Alexa Commands & Device Connection

Hey everyone!

If you were experiencing issues with your smart home device not connecting or Google Home/Alexa commands not working.

Status Update 8/13 9 AM PST: We believe the issue is now resolved. 

If you're still seeing errors or voice commands aren't working, please let us know. Feel free to tag me, and we’ll take a look!

Thank you,
Mary
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    3 months ago

    Hey everyone!

    If you were experiencing a service interruption affecting smart home device connections or Google Home/Alexa voice commands 

    Status Update (8/13, 9 AM PST): We believe the issue has now been resolved. 

    If you're still seeing errors or voice commands aren’t working, please let us know. Feel free to tag me, and we’ll take a look!

    Thank you,
    Mary
    Roku Community Team

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  • PaulMate's avatar
    PaulMate
    Reel Rookie
    3 months ago

    I factory reset all my Roku plugs, 6 came back and are seen in Roku and Alexa but 7 of them still have "Device Unresponsive" in Alexa even after several Factory resets.

    These 7 are seen in Roku but not in Alexa

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for the update, PaulMate​!

      We’ll look into this further and appreciate you getting back to us. Stay tuned for more updates coming your way!

      Roku Community Team

      • PaulMate's avatar
        PaulMate
        Reel Rookie
        3 months ago

        Hi Emmanuel, As of Sat 8/4/25 two of seven of my Roku smart plugs came back but I purchased 5 NEW Roku smart plugs which were recognized by Alexa instantly. I will be returning the defective plugs.

        As of today 3 out of 4 of my Roku smart bulbs which were working last night are now not recognized by Alexa. I will now go purchase replacement Roku Bulbs and return these instead of wasting time trying to get them working.

        All these Roku devices (plugs & bulbs) are less than a month old, why are they not working? What is Roku doing that is causing such havoc. Some plugs have been in for months with no issues until recently when most went out all at the same time.

        Regards

        Paul