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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[Solved] Service Interruption: Roku Device Activation

Hi Roku Community users, 07/29 5:52 am PST UPDATE: The activation and streaming issues have been resolved. If you continue to experience problems, please perform a full restart of your device b...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi Roku Community users,

    We’re pleased to inform you that the activation issues have been resolved.

    If you’re still experiencing any problems, please try restarting your device by disconnecting it from the power source, waiting a few moments, and then plugging it back in.

    Thank you for your patience and understanding while we worked through this service interruption.

    Happy Streaming! 💜

    Best regards,
    The Roku Community Team

Onntv24's avatar
Onntv24
Binge Watcher
2 years ago

My brother gifted me a Onn 24" Roku TV but because he didn't wipe his info, I went ahead and did a factory reset (hard reset in the advanced settings section). From here, I'm able to complete the page where it asks for language, region, and even wifi network. It then checks for software updates, and then it asks for an email address. This where the problem persists. I enter my email address and wait for the email to pop up on my phone. I click on the "activate account" link on my email, and this is where it begins to do an infinite boot loop on the "my.roku.com/signin" page. It just keeps refreshing the page over and over again and never full loads. I've even tried using the QR code sign in instead of email and it's the same thing. I don't know if I'm doing something wrong or if it's on Roku's end. And yes, I have tried unplugging and even tried factory resetting multiple times. This is driving me insane, someone please help me! 

andyross's avatar
andyross
Roku Guru
2 years ago

What page is in the refresh loop? On the phone or the TV? If it's on the phone, can you try using a different browser?