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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] RokuTV - Connecting.. This may take a minute

Hello Community users,

If you're encountering the "Connecting.. This may take a minute" message on your Roku TV, we're sorry for any inconvenience this may be causing you.

Update: To address this issue, we recommend using your remote control to follow these steps: press the Home button (five times), followed by the Back button (five times).

Previous Update:

You can also try the following steps with your remote control: press the Home button (five times), then the Up button, followed by pressing Rewind (twice) and Fast Forward (twice). This should trigger an automatic restart of your Roku device.

If the issue persists, we suggest performing a factory reset. Here's a step-by-step guide to help you through the process:

  1. Locate the Reset Button: Find the reset button, typically located on the back or bottom of your Roku device.
  2. Ensure Your Roku Device is Powered On: Make sure your Roku device is turned on.
  3. Press and Hold the Reset Button: Firmly press and hold the reset button for about 10 seconds.
  4. Wait for the Factory Reset: Continue holding the reset button until you see an indicator light blinking rapidly, indicating the factory reset process has begun.
  5. Release the Reset Button: Once initiated, release the reset button.
  6. Wait for the Reset to Complete: The factory reset may take a few moments. Once finished, your Roku device will restart and return to its factory settings.

Another troubleshooting step is to perform a system restart on your Roku TV by unplugging the power cord from your Roku device for at least 10 seconds before plugging it back in.

If the issue persists after trying these steps, please let us know. Feel free to provide any additional information that could assist our team in resolving this problem.


Best regards,
Roku Community Team

 

Fixed
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku community, Ominous_Sword!

    We see that your Roku TV is experiencing connectivity issues with the internet, and we're here to help!

    The strength of your wireless connection can be affected by factors like the amount of wireless traffic and the usage of other devices on your network. If the connection check shows poor or fair signal strength or you're experiencing connection or playback issues, try the following suggestions to improve your wireless connection.

    • Eliminate wireless interference:  Move any such device away from your router.
    • Check with your ISP: Visit the website of your internet service provider (ISP) to inquire about any outages or connectivity-related issues. 
    • Reduce network usage by other devices: Other connected devices like streaming players, computers, game consoles, and mobile devices can affect your network connection. You may also try to reduce the usage of other network devices when using your Roku TV.
    • Move your Roku device router:
      • Reduce distance: Moving your Roku device and router closer to each other can improve the wireless signal.
      • Eliminate obstructions: Place both devices with fewer obstructions and walls between them to improve signal strength. Avoid placing them inside cabinets.
      • Adjust router antennas: If your router has one or more external antennas, try reorienting them and checking the signal strength.
      • Try an elevated location: Try moving your router and Roku device to a higher location in the room.
      • Mobile hotspot: You might want to consider using mobile data to see if it makes any difference.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    Jharra

  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi Community users,

    Thank you for bringing this issue to our attention in the Roku Community!

    We believe we've resolved the problem associated with your Roku TV displaying the error message "Connecting.. This may take a minute".

    To address this issue, we recommend using your remote control to follow these steps: press the Home button five times, followed by the Back button five times.

    If the problem persists, please assist us by providing the following details so we can escalate the case to our engineering team for investigation:

    • Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
    • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
    • What troubleshooting steps have you taken so far to try to resolve the issue?

    Please update us on whether the issue has been resolved or reply to this thread if you require further assistance. We're here to help.


    Best regards,
    Roku Community Team

36 Replies

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  • Ominous_Sword's avatar
    Ominous_Sword
    Channel Surfer
    2 years ago

    Hello,

    If you are able you can connect the TV physically to a router on your internal network, turn off the TV, I unplugged mine for a few seconds, then turn the TV back on so that it utilizes the physical ethernet connection.  Then you can either reconfigure your wireless or factory reset as needed.  The Factory reset on the back of the TV did not work on my TV.

    Cheers,

    • MxCreant's avatar
      MxCreant
      Newbie
      2 years ago

      so this is happening to me right now. I have no way of changing my Wi-Fi connection because it doesn’t get past that front screen. I can’t even get to settings to turn off the Wi-Fi

      • RokuElmer-H's avatar
        RokuElmer-H
        Community Moderator
        2 years ago

        Hi, MxCreant!

        Welcome to the Roku Community!

        We have seen your post about the problem you are having with connecting your TV to your WIFI network. We appreciate the time you have taken to let us know about this issue, and were always here happy to help. One potential solution is to reset your TV by unplugging it from the wall outlet for at least 15 seconds.

        Additionally, after doing this troubleshooting, you do have the option to use a Mobile hotspot to establish a wireless connection. You can refer to this support page on how to use a Mobile or Personal hotspot.

        If the issue persists after completing this step, we recommend contacting your TV manufacturer for further assistance. How to contact the TV manufacturer.

        Let us know if you have any other concerns or if you'd like to start a new thread for different issues.

        Thanks,
        Elmer

    • HERIII's avatar
      HERIII
      Reel Rookie
      2 years ago

      I've turn my tv off by pressing and holding the on/off button on the tv (not in the remote). I've unplugged my tv from the power on the wall for one minute. I make sure that the wi-fi were fixed in 4.5G. And finally I've connected my tv thru an ethernet cable and the issue keeps going on. So. What can I do? Because the only thing that the tv allows me to do is turn it off or on and up and down volume. 

      • Taraw15's avatar
        Taraw15
        Newbie
        2 years ago

        My TV is doing the same and I have followed all of the above ways to try to fix this. Nothing is helping. Can we please get a resolution to this issue?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Welcome to the Roku community, Ominous_Sword!

      We see that your Roku TV is experiencing connectivity issues with the internet, and we're here to help!

      The strength of your wireless connection can be affected by factors like the amount of wireless traffic and the usage of other devices on your network. If the connection check shows poor or fair signal strength or you're experiencing connection or playback issues, try the following suggestions to improve your wireless connection.

      • Eliminate wireless interference:  Move any such device away from your router.
      • Check with your ISP: Visit the website of your internet service provider (ISP) to inquire about any outages or connectivity-related issues. 
      • Reduce network usage by other devices: Other connected devices like streaming players, computers, game consoles, and mobile devices can affect your network connection. You may also try to reduce the usage of other network devices when using your Roku TV.
      • Move your Roku device router:
        • Reduce distance: Moving your Roku device and router closer to each other can improve the wireless signal.
        • Eliminate obstructions: Place both devices with fewer obstructions and walls between them to improve signal strength. Avoid placing them inside cabinets.
        • Adjust router antennas: If your router has one or more external antennas, try reorienting them and checking the signal strength.
        • Try an elevated location: Try moving your router and Roku device to a higher location in the room.
        • Mobile hotspot: You might want to consider using mobile data to see if it makes any difference.

      We would recommend trying to see if that resolves your issue. Please keep us posted.

      Best regards,
      Jharra

      • z0th's avatar
        z0th
        Newbie
        2 years ago

        Same issues here -- "Connecting...This may take a minute."

        To be clear, configuring any sort of additional networking via a mobile device hotspot is not possible since the Roku UI is not avaliable to configure the device.

        No issues last night, but did notice that the Netflix app was really having a hard time opening and/or connecting. We were getting the spinning wheel with the "this may take a minute" message before lunchtime today.

        • Have unplugged the TV for 30+ minutes. No change.
        • Have tried a FIRST factory reset. No change.
        • Waited about 15-30 mins or so, tried a SECOND factory reset, this worked!

        Once reconfiguring networking and logging the TV in to Roku -- It seems that all of my application settings (along with authentication for said apps) was saved during the reset.

        RokuJharra-Q  This has the earmarks of a problematic firmware or application update. The UI has some notable changes. Can you please confirm? 

         

         

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    2 years ago

    Hi Community users,

    Thank you for bringing this issue to our attention in the Roku Community!

    We believe we've resolved the problem associated with your Roku TV displaying the error message "Connecting.. This may take a minute".

    To address this issue, we recommend using your remote control to follow these steps: press the Home button five times, followed by the Back button five times.

    If the problem persists, please assist us by providing the following details so we can escalate the case to our engineering team for investigation:

    • Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
    • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
    • What troubleshooting steps have you taken so far to try to resolve the issue?

    Please update us on whether the issue has been resolved or reply to this thread if you require further assistance. We're here to help.


    Best regards,
    Roku Community Team

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