Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago
Solved

[Solved] Live Channel Disappearing

Hey everyone!

Status Update 2/13 1 PM PST:

We're aware that some users were experiencing an issue where live channels may disappear.

Good news! It looks like this issue has been resolved for most users.

If you're still experiencing this issue, try the following:

  1. Restart your Roku device:
    • Go to Settings > System > Power > System restart > Restart.

Let us know if this resolves the issue for you!

Thanks,
The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago
     

    Hey everyone,

    Good news— the disappearing live TV issue has been resolved for most of you!  Thanks so much for your patience.

    Resolution:
    If you haven’t tried restarting your device yet, we highly recommend giving that a shot.

    • Go to Settings > System > Power > System restart > Restart.

    We're closing this thread now to help us organize other concerns. If you're still having trouble, please start a new thread and include the following info so we can dig into it:

    • Model/device info (DID or serial number) – just a heads up, not all Roku devices are supported for Live TV
    • Your location
    • When the issue happened (Has it been recent, or since you first got your device?)
    • A photo or screenshot of the issue

    Thanks for sticking with us, and we're doing our best to get everything running smoothly for everyone!

    The Roku Community Team

87 Replies

Replies have been turned off for this discussion
  • thunderJ's avatar
    thunderJ
    Binge Watcher
    2 years ago

    It started a few months ago when they changed something in the live channel guide to stop defaulting to "Favorites."  Today, my "Favorites" local antenna channels were automatically removed from my "Favorites" listing and I had to go back and "Favorite" them again.  Most companies improve the customer experience, Roku keeps making it worse.

    • thunderJ's avatar
      thunderJ
      Binge Watcher
      2 years ago

      Thanks but your response doesn't give an explanation for what caused the problem.  Roku did something that deleted my local antenna channels from my "Favorites" list, I had to go back and add them again to my "Favorites" list. 

      • RevCJK's avatar
        RevCJK
        Newbie
        2 years ago

        I have had the same problem several times on two different Hisense TVs.  All of a sudden the broadcast channels are just gone from the favorites list.

    • woolstonbj's avatar
      woolstonbj
      Newbie
      9 months ago

      I am having the same problem and would never have purchased a ROKU TV if I had known this would happen!!

      • thunderJ's avatar
        thunderJ
        Binge Watcher
        9 months ago

        Over the past year, I have found that the "glitch" seems to correct itself in a few hours to a day.  I've stopped re-programing the live guide and now just ride out the glitch.

    • PaulnSC's avatar
      PaulnSC
      Newbie
      2 years ago

      That did not help.  Even though I favorite channels they all will not show up when I select “Favorites “.  And they are not hidden.  
      Paul 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi PaulnSC,

        Thanks for the update!

        We'd love to further investigate this issue. Can you please provide us with a photo of your running problem?

        We'll wait for your response.

        Thanks,                                                                                                                                                    John

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    5 months ago

    Hey everyone,

    We're aware that some users are experiencing an issue where live channels may disappear.

    Status Update: We're looking into it!

    We recommend trying to use the following steps:

    1. Press Home on your Roku remote
    2. Use the directional pad to navigate to Settings
    3. Go to TV inputs > Live TV > Hide streaming TV channels
    4. Select Hide all

    If you're still experiencing this issue, please try the following:

    • Device information: model, serial number, OS version build
    • screenshots of the screen
    • Generate a tracking ID and let us know the Issue ID and GC version displayed on their screen.
    • Where are you currently located?

    We'll mark this thread as solved for now, but we're still working on a fix.

    Best,

    The Roku Community Team

    • SJMaye's avatar
      SJMaye
      Roku Guru
      5 months ago

      It happened to me today at my mother's house.  When I arrived the channel guide showed both antenna channels and streaming channels.  Midway through the visit the antenna channels disappeared leaving only the streaming channels.  I tried everything.  Finally did a full factory reset.  It did not help.  My only solution was to Hide Streaming Channels.  Then, and only then, could I see the OTA antenna channels.  Please fix ASAP.  

      Subscribed.

      Since you are aware of the problem I will not put in a tech support request.  Or should I ?

      This is a Roku TV model 50R4A5R

      • Device information: 50R4A5R, X01200XJTFJA
      • screenshots - The TV is at my mother’s house 30 mins away
      • Generate a tracking ID and let us know the Issue ID and GC version displayed on their screen. - You mean a support ticket?
      • Where are you currently located? Portland, TN

    • rogcool1's avatar
      rogcool1
      Reel Rookie
      5 months ago

      Cannot get acess to my antenna channels. For a while had to rescan everytime to watch antenna channels. Now have no access to antenna channels. Tried all the suggestions but still does not work

      • mdpetter's avatar
        mdpetter
        Newbie
        5 months ago

        This issue just started. I was watching TV and bam! antenna channels disappeared. I've tried all of the resets; rescanning, etc. nothing has worked. I know it's not my antenna because I have a small TV in another part of the house and it is still getting all of the antenna channels. What happened and how do I fix this?

    • weldon_maureen's avatar
      weldon_maureen
      Newbie
      5 months ago

      I will try to figure that out but this morning I had all of the local antenna channels and now I don't

  • Mpowell302's avatar
    Mpowell302
    Reel Rookie
    5 months ago

    I can no longer see the antenna channels on the program list without turning off the streamed channels.  This just happened today.  I checked for updates, no new updates, and did a new channel search. 

    • Rich64's avatar
      Rich64
      Binge Watcher
      5 months ago

      I’m experiencing the very same thing. Watched my antenna channels and streaming channels all day yesterday.

      Woke up this morning, turned on the TV and the only channels showing were the streaming channels.

       I cannot see both antenna channels and streaming channels at the same time in the channel guide like I could just hours ago! Why Not? Exactly what change overnight that I have not been made aware of?

      I have done everything I read here and nothing works! Surprise!

    • SteveJB's avatar
      SteveJB
      Channel Surfer
      5 months ago

      I had the same issue this morning.. It was working OK,  turned it off, came back later and OTA channels were gone.    I unplugged the television for a few minutes.  Channels are back. 

      • SteveJB's avatar
        SteveJB
        Channel Surfer
        5 months ago

        Never mind (for now)  unplugging the tv for a few minutes seems to have corrected the issue

    • Mpowell302's avatar
      Mpowell302
      Reel Rookie
      5 months ago

      Update. I turned the streaming channels back on and all is ok….for now.

  • SteveJB's avatar
    SteveJB
    Channel Surfer
    5 months ago

    Just got Update 14.1.4  build 7709 on multiple TVs  Live TV menu no longer displays OTA channels.  I've unplugged the TV to reboot, rescan (shows 50+ channels), ran scan for software update (none)  and still no OTA Antenna stations.  

    • Joshua2100's avatar
      Joshua2100
      Newbie
      5 months ago

      Same thing.  I've restarted... factory reset... rescanned.... 

       

      Nothing.  

    • KristiG's avatar
      KristiG
      Newbie
      5 months ago

      I had to hide my streaming channels to see the OTA channels. Vice verse 

  • Elliedesign's avatar
    Elliedesign
    Newbie
    5 months ago

    I am having trouble accessing my saved antenba channels. I AM ANGRY and I need live agent

  • Elliedesign's avatar
    Elliedesign
    Newbie
    5 months ago

    I am pissed! I cannot access my antenna channels. I need live help to walk me through

  • Tom531's avatar
    Tom531
    Newbie
    5 months ago

    Antenna tv worked early this morning. Now this afternoon, no antenna tv channels shown. 

    Checked the antenna cable. Still no channels.
    Then hooked up a different antenna. 
    Did a rescan and it shows 100 antenna channels as before but when I go to watch the channels they don’t show up. Only ROKU channels which are streaming. 

  • flojoe1's avatar
    flojoe1
    Newbie
    5 months ago

    I just purchased the Roku Plus TV and set up everything 2 days ago and it was perfect, same settings as the TCL rokutv it replaced. I can no longer see OTA channels on the same guide as streaming. All other roku tvs in the house and roku boxes show the correct guide. How do I fix this? I have reset and unplugged device and reentered my zip code as others have suggested but nothing is working. HELP!

  • Mpowell302's avatar
    Mpowell302
    Reel Rookie
    5 months ago

    I have it on the Live tv tile as I have for the past 7 years.   Never a problem until now.   I have the Roku version of a TCL tv.

  • noling967's avatar
    noling967
    Channel Surfer
    5 months ago

    I was able to get local channels this morning and then all of a sudden at 11:00 AM central standard time I went to watch one of my shows on local TV and it was gone. What happened

    • z94fm's avatar
      z94fm
      Newbie
      5 months ago

      You are not the only one to have this problem. I have two tv's ( a tcl and a Hisense) that both lost local over the air channels. when I tried to rescan the saved channels are still there but the software will not recognize the channels. Was this a glitch in an update?