[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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My back button on my Roku is not working. It is not working on the remote that came with the Roku and it also doesn't work when I try to use the remote with my phone using the Roku app. All other buttons on the remote are working. I have already tried a system reset.
Me too. Two different Roku Ultras, two different remotes, tried resetting, unplugging power to the roku, repairing remotes, etc.. It just happened all of a sudden not too long ago. The back button (left arrow button to the left of the Home button) simply does not have any effect in any app or even in the main Roku menus like for system settings, etc.. The Rokus register the button press, since I can watch the LED flicker on the Roku, they just don't do anything. They say I last updated the firmware in early July, so if it is a bad firmware update, it must be some counter/clock that took this long to finally overflow. One of them has been stuck "Checking for new software" for a long time now (stuck so badly that I just had to power cycle it), so I'm thinking that maybe this is a more widespread issue and Roku's update server is being hammered?? It smells like a firmware bug to me. I guess we just have to wait for them to release an update. This is a serious problem, since most of my most commonly used apps are largely unusable without back button functionality.
