Re: [Under investigation] BET+ login error message: "There is an issue with your subscription payment."
I can’t get my BET+ to work. It says it is on a different channel but I don’t know what channel it is.
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So I paid for BET plus through Roku but I can't login on the BET plus app I get an error message saying something about payment but I see the payment went through. But here's the problem when I go to BET plus on Roku channel it's saying I need to start my subscription and I don't want to pay twice for the same service need help fast can't watch a channel that I have paid for and keep getting the run around with BET and Roku they both saying it's not on their end it's the other company I have been dealing with this for over two weeks now!!!!
Welcome to the Roku Community, Ssims4349 and Mila23.
Thanks for stopping by and letting us know about your current experience with BET Plus. No worries; we're here to help.
Please be informed that the matter has been forwarded to the appropriate Roku team for a comprehensive review and investigation. We sincerely appreciate your patience and understanding in this regard.
Rest assured that we understand the importance of this issue and are actively working on finding a solution. As soon as we have a resolution in place, we will update you regularly on this thread. Thank you for your patience and understanding.
Please let us know if you need more assistance.
All the best,
Emman
My Roku will not play BET+ on the device. I have updated my payment information. I have restarted my Roku. I change my password. My payment is up-to-date is still let me login is telling me to go to https://my.roku.com/subscriptions for more details
I am having the same issue. What is going on?
Why can't I stream on my bet plus. I paid the bill. My Roku account is stating it's paid but on my TV screen it's saying issue with subscription payment.
