Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
20 days ago
Solved

[Solved] TRC premium subscription issue – getting an error to subscribe again

Hey all, We are aware of an ongoing issue impacting your experience with viewing content in your premium subscription on The Roku Channel. Status update 9/25: We believe the issue is now resolve...
Fixed
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    19 days ago

    Hey everyone! 

    Status update 9/25: We believe that this is now resolved, and we are encouraging everyone to please try again.

    Please let us know if further help is needed. Happy Streaming!💜

    Thank you,
    Roku Community Team

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
20 days ago

Hey everyone,

If you're running into an issue where The Roku Channel is prompting you to subscribe again, even though you already have an active premium subscription.

Status Update (9/24): This issue is currently under investigation.

If you're experiencing this, please provide the requested details listed above to help us look into it. Thank you!

Roku Community Team