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Beachkid's avatar
Beachkid
Channel Surfer
12 months ago

Re: [Solved] Roku TV Shuts Off Unexpectedly

Hello,

I have noticed that almost every time I turn on my TV, it shuts back down. The Home Screen will come up and before I can scroll to an App. (Netflix) for instance, it powers off. 

I power up again and it goes to the Main Menu quickly and is fine.

Any ideas as to what is causing this? I have reset the tv, but it continues to happen. More of a nuisance than anything. TV is less then a year old. It is a Roku Select Series 4K

Any suggestions please.

Thank You

17 Replies

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    12 months ago

    Welcome to the Roku Community, Beachkid!

    Thanks for letting us know about the issue you are experiencing with your Roku TV, which will turn off after you turn it on and the steps you took to resolve it.

    We want to learn more about the issue you are experiencing, but we need more details.

    • When did you notice the issue start?
    • What is your Roku device's OS version?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Are you encountering any error codes or messages?
    • Does the issue only occur on a specific channel while trying to stream or throughout the Roku platform?

    Additionally, have you tried unplugging your Roku TV from the power source for 10 to 30 seconds? If you haven't, we recommend doing this to see if the issue persists afterward.

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel

    • Beachkid's avatar
      Beachkid
      Channel Surfer
      12 months ago

      The unplugging the TV, then plugging it back in seemed to solve the problem. Something so simple. I appreciate the solution from your team.

      There was never any error codes or anything else that generated the shutting down. Perhaps this simple fix was all that it needed.

      Thank you 
      Chel and Community.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        12 months ago

        Thanks for letting us know about this, Beachkid!

        We couldn't be happier to assist you, and we thank you for providing us with this fantastic opportunity.

        We're so glad to hear that the issue has been resolved, and we appreciate your patience, effort, and understanding throughout the process.

        You’re awesome! Happy Streaming!

        All the best,
        Chel

    • MPensa52's avatar
      MPensa52
      Reel Rookie
      12 months ago

      RokuJechealR Beachkid 

      I am having the same issue. I power the tv on and it powers off. When I turn it back on it is usually ok but at times the streaming app that I select will come up with an error message. I have been able to get everything working again by going to System settings and doing a system restart. The power off issue has happened  again.

      i have the 65" Roku Plus Series 4k tv

      Model 65R6AX, software version 14.0

       

      • Beachkid's avatar
        Beachkid
        Channel Surfer
        12 months ago

        Hello,

        Thank you for reaching out. I thought my issue was fixed, but it just happened again. I updated my software earlier today and still happened. Basically, when I first power on and this brings me to home screen with my apps. Then when I scroll to say Netflix, it powers down. No error message or nothing.

        Not sure what else it may be. Thought it was fixed. After the initial glitch of the tv powering off, it is fine.

        I do have the same Roku TV.

        Maybe reach out to support. Will try and let you know if I get any results.

    • DeeMarino's avatar
      DeeMarino
      Channel Surfer
      12 months ago

      I’ve been having the same problem for several weeks. I press power, the tv comes on. I press an arrow on the remote to select an app and the tv powers off. I press power again and it works normally. It does seem like the tv was sleeping instead of off. It was definitely turned off with the power button on the remote previously. 

      • Beachkid's avatar
        Beachkid
        Channel Surfer
        12 months ago

        DeeMarino 

        It is frustrating, not sure what else to do. I did go to settings>power>reset tv and that seemed to work. Got that nugget from the Roku support team, which I was not impressed with. This fix seemed to work initially, but that issue popped up again. So not sure what else to say. 
        I will try support again and let you know if I find anything. 

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