Re: [Solved] Roku TV Shuts Off Unexpectedly
For the past week or two my Roku TV (Model: 75R6A5R/75R6AX) turns off immediately after I turn the tv on. Feels like this problem started after the last Roku update that added Roku Backdrops.
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Is it just me? Because it seems like sometimes my TV ever since OS 14 will randomly shut off like 5 seconds after I turn my TV on and I don't know why. What's going on here? And is there a way to stop it from happening again? I have restarted it so far. And weirdly it doesn't seem to shut off again after I turn the TV back on after initial shutoff.
Same problem. I have 3 Roku TVs and family is getting annoyed. Haven’t seen any help. There’s obviously a software problem.
Not just you, happening on both of my Roku TV's for over a month now. EXTREMELY annoying, and all the suggestions do NOT work. It's obviously a software problem since an update
Hi, LoganSm.
Welcome to the Roku Community!
We appreciate you letting us know about this issue. We would appreciate further information about your TV randomly shut off.
Does the issue persist? Also, have you tried plugging the TV into another power outlet to see if that would make any difference?
We'll wait for your response.
Regards,
ReynanWell right now the solution is keeping it on Fast TV start mode. No problems since then. It's only been on energy saving mode when this happens it seems.
Yep, same problem. Annoying.
Hi Madking1, Davidsco27
Thanks for posting to the Roku Community!
We're sorry to hear about the trouble you've experienced with the Roku TV and would like to know more about how we can help.
Refer to these questions to better identify the issue you're experiencing.
- What is your device's OS version?
- What are the steps to reproduce the issue?
- What specific troubleshooting steps have you taken so far to resolve the issue?
We will be better equipped to provide further assistance by providing additional details.
All the best,
Chel- What is your device's OS version?
- what is this? You mean software version? 14.0
- What are the steps to reproduce the issue?
- Did you even read the original post? It turns off as soon as the tv is turned on
- What specific troubleshooting steps have you taken so far to resolve the issue?
- factory reset, unplugged, system restart
