Re: [Solved] Roku TV |Network Connection Issues After OS Update
Some one help please it’s been a week and I’ve tried everything Onn Roku tv will not connect to my internet. It stopped working out of nowhere and everything else works on my Wi-Fi
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Hi, Mixedbreed04
Thanks for posting here in the Roku Community.
We appreciate you for reaching out to us for support, and we'd be more than willing to assist. We recommend performing the steps below to resolve the issue.
Reset Network Connection:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced system settings
- Select Network connection reset
- Select Reset connection
System Restart
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.
Please keep us posted on what you find out.
Best wishes,
KashThis happens to me to, about to take this tv back. Ive tried every trouble shooter and nothing fixes it. I think its the brand of tv. Everything else has no issue.
Hi, morgan7333
Thanks for posting here in the Roku Community.
We understand that you're having trouble connecting your Roku TV to the internet, and we're sorry to hear about the trouble this has caused you. We're here to assist. What specific troubleshooting steps have you already performed? Also, when did you first encounter the issue, was there an update? Further, have you tried connecting to a mobile hotspot?
With more details referring to the issue, we'll be able to assist you further.
Best wishes,
Kash
Thanks! This solution worked for me. I don't even know how long it's been b/c I've been using my HDMI to watch my PC on my TV, but then one day I noticed it had stopped connecting altogether.
Thanks Takashi. I didn't see a way to mark as accepted solution, or whatever, the way Microsoft does.
My Roku TV will not connect to the house Wi-Fi but if I Hotspot from my phone it will connect and I can watch my streaming services. What does this mean? Every other device including my FireTV connects and works without any issues.
Hi, LatoyaSB
It's our pleasure to welcome you here in the Roku Community.
Thank you for informing us about the network issue you're experiencing with your Roku TV. We want you to know that we are here to assist you. Have you tried the troubleshooting steps we provided earlier in this thread? Additionally, we suggest restarting your modem/router to see if it resolves the issue.
Keep us posted, and we'll assist you further.
Best wishes,
Kash
Same here, I don’t have a physical remote and Roku support offered no support I asked for the IP address to manually connect to the internet and they would not give it to me this has been going on for a week.
Love4medoop, if your device isn't connected to your network it has no IP address and you can't use the app as a remote. You need a working physical remote to get it connected to your network. There's nothing anyone including Roku support can do except for recommending what remote you need to buy. If you post the model number of your Roku device written on it somewhere we can help with that.
