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Glenster's avatar
Glenster
Newbie
3 months ago

Re: [Solved] Roku TV - Black screen on Live TV Channel

I have a 65" Roku Pro TV that I have owned for about a year. Recently, about 2 days ago, while watching Roku live tv app, the screen suddenly goes black and the only thing I can do is hit the back button on the remote and start the program again.  I have done all the suggested steps in the earlier solved issue - rebooting, resetting, etc. but the problem is still happening.  It used to be an occasional problem, but it is now happening more frequently on any channel I am watching, but only on this app.  Network connection shows as excellent.

54 Replies

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  • Ellie99x's avatar
    Ellie99x
    Channel Surfer
    3 months ago

    This just started about two days ago where the live TV channels on my TCL smart TV turns off automatically after about 10 or 15 minutes. All the power saver settings are all set to “off”, including bandwidth saver. No other streaming platforms are affected, only the Roku live channels. The screen just goes black. It’s extremely annoying. I wasn’t having any issues prior to two days ago.

    • J4s0n's avatar
      J4s0n
      Channel Surfer
      3 months ago

      Same thing is happening to my Roku Pro 65R8BX. Seems like it started maybe a week ago for me.  Anytime I watch a live Roku channel (news, etc) Almost after the episode or segment ends, the screen goes black. I have to change the channel and go back to it for it to display the show again.  I've checked for updates to the TV and the Roku app, both are current... ridiculous, paid around $1k for this TV less than a yr old for their updates not to work properly. 

      Years ago when this happened, they had to release a patch to fix whatever they broke in a prior update. Smh

      • stacye213's avatar
        stacye213
        Binge Watcher
        3 months ago

        Omg, this is the samething happening to my Hisense Roku 58in tv. It started around the 17 of July. It's ONLY WHEN I WATCH LIVE CHANNELS NEAR THE END IT GOES BLACK NO SOUND OR PICTURE BUT THE TV STILL ON. I HAVE TO TAP THE BACK OR UP DOWN BUTTON TO CHANGE CHANNEL.I TRIED EVERYTHING BUT A FACTORY RESET.I need help quick 😭

         

    • Bgriffin104's avatar
      Bgriffin104
      Channel Surfer
      3 months ago

      I started having this same issue just last Friday. Called support after trying ALL THE THINGS and they were nooo help!!! 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Greetings, Bgriffin104​!

        We understand you're having a problem with the Roku live TV. Can you please provide the following information?

        • Could you share with us a photo or video clip?
        • What troubleshooting steps have you taken so far?

        Looking forward to hearing from you soon.

        Thanks,
        Roku Community Team

  • Klundy30's avatar
    Klundy30
    Reel Rookie
    3 months ago

    I found a thread for this about a month ago and I followed all the steps but, it’s not fixing it. I have a Walmart Onn Roku TV that isn’t very old and I’m watching the Live TV channels (doesn’t matter the channel). Every show I watch, it gets just about to the end of an episode and then the screen goes black. The TV doesn’t shut off and it never recovers to proceed onto the next episode so, I end up having to go back to the Home Screen and back into the channel again (every 30 minutes) which is getting very annoying. I tried doing a manual system update but, there wasn’t one available, and I’ve tried resetting everything else like the former thread said but, nothing is working. Anyone have anything else? My plug in Roku device works fine in my bedroom. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Thanks for posting Klundy30​

      We understand that you're having trouble with your Roku, as the screen goes black while you're streaming. We appreciate the troubleshooting steps you have taken to try to fix the issue.

      Just to clarify, did this issue occur only with all live TV channels, or does it include all standalone apps on your Roku TV?

      In the meantime, please visit this link.

      Keep us posted.
      Roku Community Team

  • DocJac's avatar
    DocJac
    Newbie
    3 months ago

    My TV is doing the same thing that these TVs are doing I don't understand it just started I've done everything just like these people have and it's still doing it

      • RokuSuzetteL's avatar
        RokuSuzetteL
        Community Moderator
        3 months ago

        Hey, stephanie67005, DocJac 

        Thanks for sharing about the issues on the live TV that goes black screen while watching. To help us pass this on to the right team, please share more details.

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times)

        Keep us posted!

        Roku Community team 

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