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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago
Solved

[SOLVED] Paramount+ Audio Issues (5.1 & Dolby Atmos)

Hey everyone, We know some of you were having trouble getting 5.1 or Dolby Atmos to work with Paramount+. Update 1/24: We believe the issue has been resolved! If you're still experiencing probl...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    8 months ago

    Hey everyone,

    Looks like this issue is resolved for many.

    If you're still experiencing problems, check the Community for solutions. If none work, create a new post. We'll mark this thread as solved. Thanks for your help!

    Happy Streaming! 💜

    Roku Community Team

StreamerUser's avatar
StreamerUser
Roku Guru
8 months ago

NDS Chung50 49rFaithful 

The FireTV/AndroidTV/GoogleTV Paramount+ app has a very poor audio configuration design that doesn't always automatically select/play the best audio track available for given content.

Manual selection/configuration of the Atmos track (for Atmos content) is often necessary:

During playback:  Press Up, Up, Right, Select (Subtitles and Audio), Dolby Atmos

Usually this Audio track selection setting is saved for all future app sessions, however, some P+ app updates/etc may require manual configuration/selection of the Atmos track again.

(NOTE:  Dolby Digital+ will also be available for any Atmos content; Dolby Digital MAY be available for some/limited content)

49rFaithful's avatar
49rFaithful
Binge Watcher
8 months ago

StreamerUser I completely agree. Problem is that, on the Roku, P+ app, when I am playing a show/ movie, and push up to get to the option to change audio (the little message looking symbol), that option is not there. It's there on my firestick and I am able to change the audio! Not sure if it's just my Roku's or everyone's that the audio option is gone. I'm literally stuck with what it is and no way to even attempt to change it 😞

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    8 months ago

    49rFaithful 

    That previous post was very specifically in regards to the P+ app on FireTV/AndroidTV/GoogleTV (its the same P+ app on those three platforms because those three platforms are in fact the same platform) - not the P+ app on RokuOS.

    (RokuOS is a completely different OS/platform and therefore the app design is completely different)

    You need to check the P+ app audio track selection to verify the Atmos track is selected on each/any/all of your FireTV/AndroidTV/GoogleTV devices - its saved per app per device.

    (Several of you stated you no longer had P+ Atmos on your FireTV/AndroidTV/GoogleTV devices - its most likely due to the fact that a P+ app update etc changed the default track to Dolby Digital+ instead of Atmos - therefore you should MANUALLY check and change the audio track to Atmos as described in the previous post)

    NOTES

    1)  The loss of Dolby Digital+ (EAC3: 5.1 & Atmos) support on the RokuOS P+ app is limited to the RokuOS P+ app ONLY (P+ DD+ (5.1 & Atmos) support is fully provisioned and working on FireTV/AndroidTV/GoogleTV - manual configuration as described may be required). 

    2)  Dolby Digital (AC3: 5.1) support is still working for the RokuOS P+ app; however, it is only available for some/limited content, and only when DD (and not DD+) support is detected (via HDMI EDID).

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