[SOLVED] Paramount+ Audio Issues (5.1 & Dolby Atmos)

I canceled my Paramount plus TV app and subscribed to Paramount plus on Amazon Prime via my Roku Ultra. I can get Dolby Atmos now.

Model. 4800RW

Serial number X01000MLRVUD

Software version. 14.1.4 build 7709-C2

Device ID. S02C216LRVUD

Channel build version 9.4 version 20241213

Tracker ID UD-030-010

Just needed to chime in. Dolby Digital stopped working last week.

3820R2 Streaming Stick 4K

Version 14.1

S/N X02500K6S2NL

DEVICE S0J73376S2NL

PARAMOUNT PLUS VERSION 9.4 build 20241213

Please fix this issue, even if you have to work with Paramount Plus. It is unacceptable that Paramount Plus is only in stereo under Roku. We shouldn't have to purchase FireTV stick to get the Atmo/5.1 playback. Please help.

Scenario: Paramount Plus has not been getting Dolby Digital 5.1 and Dolby Atmos signal since about 1/8/2025 or 1/9/2025, all content is in stereo only. Trouble shooting performed: Factory reset, turning Roku device on and off and unplugged and plugging the device multiple times. Paramount Plus sofrware app is up to date.
Issue ID/Serial number/Software version and build:

Issue ID: TX-031-209

Model: 3820RW Streaming Stick 4K

Serial number: X01700EDSJTX(S09041CDSJTX)

GC Version: 12.10.27

Anything else we should know?:

This issue started around 1/8 and 1/9, all content all of sudden presented in stereo only, and it is still ongoing.  I contacted Paramount Plus twice, they told me it is the Roku firmware update that has caused this issue. Contacted you a few times on the phone, one support agent said you guys have been working on this issue and it would be solved in 48 hours which did not happen. The issue is still affecting us. Please work with Paramount Plus to get this issue resolved. It is unacceptable that Paramount Plus is only in stereo under Roku. Thanks, please let us know the progress and if there is any update. 

That's all we need! Read more for additional details. 

It definitely was NOT the Roku update!  I got the update a few days ago and right after the update was done I went to P+ and everything was still only 2 channel.  Yesterday I went to P+ to finish watching Gladiator 2 and as soon as it started I could tell that the audio was much more fuller than before and I checked the status of my AVR and indeed it was DD+.

So, of course it WAS Paramount that screwed up and of course they initially blamed Roku.  Hopefully it will say corrected!

Editorial:  I have a pretty good Atmos system with 4 overhead channels for a total system of 7.1.4 channels.  But I must admit that many movies really don't take advantage of all the channels.  Yes, there is sound coming from all the speakers but most of the time it's just adding to the overall sound and there is not very much in the way of real directional audio.  Yes, some movies do have some directional sound but most don't.  Gladiator 2, in my opinion, had very little directional sound.  Lastly, I have read reviews of several movies in magazines and on line and the reviewers say the same thing - not much directional audio.

Gerry

Hi Community users!

Greetings from the Roku Community!

This issue has been coordinated with our Roku team for investigation. To help us further investigate the issue, please provide us with the following:

• Roku device model, serial number, device ID, and Software version and build. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Tracker ID

We will wait for your updates.

Cheers,
The Roku Community Team

RokuRiamie-D 

Tracker ID# SW-030-043

Agreed! Please fix this issue...Thank you 🙏 

What is the latest model of the Firestick? Please share, thanks.

I have no dolby atmos on my roku anymore either.  It also doesn't work on my Google TV devices.  Paramount emailed me after I filed a complaint and thier email said they currently only support atmos on Android TV devices.  Not sure what to do now.  

Update:  Still no atmos with roku, but the solution provided in another post to manually select dolby atmos as the sound format on my Google TV platforms works.  I can stream dolby atmos through my sony bravia tv to my denon x3700 reciever and get dolby atmos.

Fire TV Stick 4k (2nd Gen)

Model #M3N6RA

Here is the email I recieved from paramount "Please note that Dolby Surround Sound (including Atmos) is not supported for Roku and other products at this time. We do however support Android TV."

Not sure I'll chance buying a firestick when roku and Google TV worked for until yesterday.   

Hopefully someone figures the issue out.

Updating my posts:  Atmos does work with my Google streaming platforms.  The suggestion to manually select Dolby Atmos as the sound format worked.  I didn't need to do that in the past but once I did that I have dolby atmos with paramount plus only my Google streaming platform.

Thank you!

If you have more HDMI ports, can you just plug the latest FireTV stick to one of them and keep both?

I get Dolby Atmos on TG Maverick when using my Google TV platforms but I had to go in and manually select the Dolby Atmos sound format as described in another post on this thread.

It's strange because it always worked automatically with my Google TV platforms as well as with Roku.

I do think paramount plus did something that is causing people to have to manually select the sound format on Google TV platforms and not work at all on roku platforms. 

A temporary fix would be for Roku to roll back to the version of ParamountPlus on the platform before the most recent change on 12132024. It’s possible that current version contains other revisions/additions that are deemed more important than audio; therefore, we wait.

RokuRiamie-D 

Roku:

Model# 4802RW

Serial# XX01000L4SDSW

Device ID# S0DC22D4SDSW

Software Version 14.1.4

Build 7709

Paramount Plus:

Version 9.4

Build 20241213

Thank you for providing your device details 49rFaithful.

Could you also provide the Tracker ID of the issue? You can locate it by pressing the Home button 5 times, followed by the Back button 5 times, and provide.

We will wait for your reply.

Thanks,
The Roku Community Team

We appreciate you for providing your device information NDS.

Rest assured; we have forwarded it to our Roku-appropriate team for review. Your patience and cooperation would be appreciated as we work on this matter.

We'll update you once we have additional information.

Cheers,
The Roku Community Team

Hi Spitfire53 goestoeleven and Spitfire53,

Thank you for providing your Roku device details.

Rest assured, we have forwarded your information to our Roku appropriate team for further investigation. We will update you once we have further information about this issue.

Your patience would be appreciated as we work to fix this matter. Thank you for your cooperation.

Cheers,
The Roku Community Team

Sure, here you go!

Paramount Plus:

Version 9.4. Build 20241213

Roku software version: 14.1.4

Build:7709

That might be a way to tackle this problem.

Mark as solved??  Huh

Model # 4850 - Ultra

Device ID - sovs347d59ak

Software version - 14.0 

Build - 4.12222-g6

Paramount version - 9.4 build 20241213

Not solved yet as far as I know..