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Courtcourth00's avatar
Courtcourth00
Newbie
2 months ago

Re: [Solved] Closed captioning on Hulu is out of sync

I’ve tried everything to try to get the Hulu CC synced to the video and nothing is working. I even waited a day. Something is wrong with Roku. 

21 Replies

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  • mikwan's avatar
    mikwan
    Channel Surfer
    2 months ago

    My Hulu subscription contains advertisements. What about others? I noticed that when starting a new movie the closed captions will start displaying during the initial commercial. Obviously by the time the movie starts the captions are hopelessly out of sync. It seems that the component displaying the captions is not aware of the commercial placements causing the issue to happen.

  • Rentha's avatar
    Rentha
    Reel Rookie
    2 months ago

    I have this same problem. It has been happening since Aug 5, 2025 at least. I am in north Florida.

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 months ago

      Hi! Rentha​ 

      Thanks for reaching us about the issue you're having with the Hulu app on Roku being out of sync. Could you please share the details mentioned above in this thread? This will help us include you with other users facing the same problem.

      Thanks again!
      Roku Community Team

      • Rentha's avatar
        Rentha
        Reel Rookie
        2 months ago

        Thank you.

        I have two Roku TVs. They both have closed captioning out of sync on Hulu.
        I included other info on the tracker screen, just in case.

        TV Room TV: TCL

        Model 43S325 Serial# YKOOD4599560 Device ID JHAO6D599560 OS Version 14.6
        Tracker ID 60-314-847
        Model on Tracker 8114X Software Version 14.6.4 Build 9914-48 GC Version 13.23.16

        Bedroom TV:

        Model TCL 43S55 Serial# XO1200EPMN5X Device ID SOJND21PMN5X  OS Version 14.6
        Tracker ID 5X-314-866
        Model on Tracker G133X Software Version14.6.4 Build 9916-CG GC Version 13.23.16 

  • mikwan's avatar
    mikwan
    Channel Surfer
    2 months ago

    I started seeing the same issue starting yesterday. I tried reinstalling the app and restarting roku but neither helped. I tried the same video with Android/GoogleTV box and it works as expected.