NFL App Error - How to Resolve "Something Went Wrong" Message
Hi Roku Community users,
We're aware that some NFL channel users are encountering an error message "Something went wrong, please try again or go to id.nfl.com/account" when trying to accept the terms of service agreement.
Update: 9/23
Here's how to resolve this issue:
Steps to Fix the Error:
- Visit NFL on a web browser: Open a web browser on your computer, phone, or tablet and navigate to https://www.nfl.com/account/sign-in.
- Sign Out and Back In If you're already signed in, sign out of your NFL account on the website. Then, sign back in with your credentials.
- Accept Consent: Upon signing back in, you should be prompted to re-accept the Terms of Service, Subscription Terms of Service, and Privacy Policy. Please accept all agreements.
- Try again: Return to your Roku device and open the NFL app. The error message should be resolved.
Additional Troubleshooting:
- Restart Roku: If the error persists, try restarting your Roku device. Power it off completely, wait for a few seconds, and then turn it back on.
- Reopen App: After restarting your Roku, open the NFL app again.
If the Issue Continues:
If the above steps don't resolve the problem, please let us know. Our team is working with our partners at the NFL app to find a permanent solution.
Thank You!
We appreciate your patience and understanding.
Best regards,
The Roku Community Team
Hi Roku Community,
We've identified a solution for the "Something went wrong" error message some NFL app users are encountering. We apologize for any inconvenience this may have caused.
Update: 10/02
Here's how to resolve the issue:
- Update the NFL App: Go to the Roku Channel Store and ensure you have downloaded the latest version of the NFL app.
- Remove and Reinstall: Remove the NFL channel from your Roku device.
- Restart Your Roku: Power down your Roku device completely for a few seconds, then turn it back on.
- Reinstall the NFL App: Go back to the Roku Channel Store and reinstall the NFL app.
After following these steps, you should be able to access the NFL app without encountering the error message.
If you continue to experience issues, please let us know.
Thank you for your patience and understanding!
Best regards,
The Roku Community Team