Missing characters in text boxes
Hi Community users,
Thanks for bringing this to our attention.
Please be advised that we are investigating this matter thoroughly. While we had previously resolved an older bug, this ne...
Forum Discussion
It seems that Roku is not willing to put much effort into resolving this problem. That said, I am adding another tracker ID to this thread. Additionally, I've noticed the channel icons on the home screen occasionally get garbled, or are missing.
The pictures on the posts here are exactly what I am experiencing too EXCEPT....I use captions a lot not only because I am older than dirt but it helps with perhaps understanding a foreign film actor. When Roku is acting up with the missing text, it also affects captions either by being unreasonably blurred or missing text too. It happens on ALL channels with no particular one where it happens most. Sometimes it will stop for a couple of days, then start up again being ugly and rebooting has no affect in correcting itself.
Greetings from the Roku Community!
We regret to hear about this, and we would be happy to look further into this issue, but we need more details. Please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID). If done, please disregard.
- Troubleshooting steps you have taken to try resolving the problem.
Once we have this information, we will be able to investigate further.
Best regards,
EuniceDid you NOT read my post? There is a screenshot with all the information. This is a very long thread about an issue, and you respond as though it's the first time Roku has heard of it. I apologize for ranting but canned responses to customer posts get old.
@FooFoo RokuEuniceL
I've noticed they do this quite a bit so thank you for ranting for me, FooFoo!
