Missing characters in text boxes
Hi Community users,
Thanks for bringing this to our attention.
Please be advised that we are investigating this matter thoroughly. While we had previously resolved an older bug, this ne...
Forum Discussion
It seems that Roku is not willing to put much effort into resolving this problem. That said, I am adding another tracker ID to this thread. Additionally, I've noticed the channel icons on the home screen occasionally get garbled, or are missing.
The pictures on the posts here are exactly what I am experiencing too EXCEPT....I use captions a lot not only because I am older than dirt but it helps with perhaps understanding a foreign film actor. When Roku is acting up with the missing text, it also affects captions either by being unreasonably blurred or missing text too. It happens on ALL channels with no particular one where it happens most. Sometimes it will stop for a couple of days, then start up again being ugly and rebooting has no affect in correcting itself.
Greetings from the Roku Community!
We regret to hear about this, and we would be happy to look further into this issue, but we need more details. Please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID). If done, please disregard.
- Troubleshooting steps you have taken to try resolving the problem.
Once we have this information, we will be able to investigate further.
Best regards,
EuniceDid you NOT read my post? There is a screenshot with all the information. This is a very long thread about an issue, and you respond as though it's the first time Roku has heard of it. I apologize for ranting but canned responses to customer posts get old.
Reset works, but the problem invariably returns. In addition, unless you know exactly where reset is the scrambling of the screen can be so bad that it’s nearly impossible to find ‘reset’.
I’ve been dealing with this for about a year now, have been told that it’s a known issue, engineer's are working on it…i’ve been told this at least 6 times. Recently i was told it was the fault of my device! Set up a new S Stick plus, now the new one is doing this as well!
Same issue. Have reset roku stick it’s still happening. Watching weather channel now it’s happening. Is roku doing anything????
Hi tttrrr,
Greetings from the Roku Community!
We are currently aware, and our engineering team has been investigating this issue closely.
In the meantime, could you also share with us the details below?- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.
All the best,
Chel
Found yet another issue. Initially characters were missing, then became corrupted. Problem started when switching from Hulu to Max. See screenshots. A reboot did restore the characters.
Has this issue been resolved? Rebooting the Roku frequently is annoying and it seems there is no other way to temporarily fix the problem.
It has not been resolved. I’m still having the problem.
Greetings from the Roku Community, whiskers!
Our sincerest apologies for any inconvenience this may have caused you and we'd be more than happy to coordinate this with the appropriate Roku team to investigate your device and find you the best resolution possible.
In this case, kindly provide us with the following details below to help us report this effectively:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- A photo of the screen whenever this happens.
Please note to those who have already provided the requested information, rest assured that your devices are already included in the process of correction.
We'll be looking forward to your response as we'd be eager to help you resolve this.
Best regards,
Carly
- I'm experiencing this issue as well. Tried restarting, checking for updates, hard power off then on.. nothing works. Words missing in titles and showing partial images. Issue ID- 70-211-436. Serial YH0025952570, SOFTWARE VERSION- 11.5.25, Device ID 70
Same problem on two different devices. It can be reset, but it's annoying.
Totally, but Roku support leads you to believe that it’s an issue that the ‘engineers’ are working on when it appears that nothing of the sort is happening. Worst of all is the last contact I had with them they declared that my streaming stick was bad and needed replacement. Replaced it with another new one i had yet to open…same exact issue🤦🏻
I have two different soundbars - About $200+ worth of Roku equipment. It's not the equipment. If it was, there wouldn't be scores of us all over the country with different equipment.
The engineers need to work harder or watch everyone bail out to a company that gives us better service. It's not like Roku doesn't have competition.
This is Not a new issue. Many others have reported it for well over a year now. And more than one has said that buying a new Roku stick didn't solve the issue, it still happens. I have this issue on not one, but two sticks so it's not the stick. It happens a few times a week and it's become worse. Yes, restarting the system temporarily fixes it but it soon comes back. After more than a year, why hasn't this been fixed??
