[0S 12.0] Audio out of sync on Xfinity stream channels -- STILL exists with distorted audio.

Here is my latest issue report tracker.

As an update, the lip synching seems to be resolved, but the volume distortion isn't.

This seems to happen most often when a commercial / advert is injected into the stream.  The volume either adjusts or gets heavily distorted to the point of not being to understand anything.

The distortion continues into the program once the commercial has ended.

It doesn't happen with all commercials, but it seems to be the trigger that initiates the audio distortion.

The only resolution is to exit the Xfinity stream app and relaunch it -- until the next time the audio is distorted.

This post is a little misleading which is why I had not posted on it before and actually created my own post here as well as on the Xfinity site. The A/V sync does appear to be fixed for me as of about 5 weeks ago, which meshes with the time Roku has posted that a fix was deployed. 

The audio fluctuations, or leveling, is still what I have an issue with that started October of last year and was not linked to the a/v sync and continues after Roku's fix for the sync. 

 I called Xfinity yesterday and they gave me another credit and added additional notes to the ticket as this rep actually meets with the software dev team and a Xfinity team that is the Roku liaison. I also contacted Roku by chat and they are to reach out to Xfinity as well. Its sad that their customers have to get involved to get meetings done between the two so an issue can get resolved. 

I think the only way we will be able to get anything done is to call (rather than chat or email) xfinity, and have them run their tier one troubleshooting, but have them give you a call back an hour later so you get to their higher tier tech support. They seem to have some better knowledge. They offered me the credit without me even asking while the xfinity chat/forum email are saying that corporate leadership is denying any additional credits.   I expect to get a credit each month until they get this fixed and is the only leverage to get a fire under them to do something. 

I have been dealing w/ issues re xfinity stream app since April 2023 seemingly after release of OS 12.0.

The app freezes and audio goes out of sync constantly.

I've seen on other threads where Roku states the issue is resolved. I can confirm this is not resolved.

To echo countless others sharing this issue: I do not have any issues w/ any other apps or internet connection issues and it occurs on all of my Roku devices.

I have been using xfinity stream for two years prior to April w/out issue. So this is seemingly commensurate w/ OS 12.0 being the cause IMO.

Xfinity is currently assigning fault to Roku per my local store's internal bulletin they shared w/ me.

Single question: I would like Roku representatives to acknowledge whether or not the rollout of OS 12.5 will resolve this issue?

Hi, vadeltachi

Thanks for keeping us updated regarding this issue.

We'll forward this to the appropriate Roku team who'll further look into this issue. We also appreciate you for bringing this to our attention, and your patience and understanding would be much appreciated as we work on this.

All the best,
Kash