Forum Discussion

burtoyo2's avatar
burtoyo2
Newbie
2 years ago

Re: AirPlay screen mirroring is cut off

Currently a college student, last year in my dorm room with the same tv, same phone, and same Fubo app I was able to use Airplay with no issues. I am now in an apartment with all the same things except a different wifi network. Both devices are connected to the same wireless network, but Airplay does not work. I have the ‘Prompt’ setting turned on and screen mirroring also does not work on a different rolu tv in the apartment. Also the Tv does not even appear on the airplay menu

7 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi burtoyo2 Tmondesir,

    Thank you for your first post here in the Roku Community!

    We understand you are having a problem with Airplay since it is not working. We're happy to assist you further. If you do not see your Roku device or TV when trying to use AirPlay to view content on your TV, you should check the following:

    • Are your Roku device and Apple device connected to the same wireless network?
      You can view the network configuration of your devices in the settings menu. On your Roku device, go to Settings > Network > About. If it is not connected to the same network as your Apple device, learn how you can resolve connectivity issues.
    • Has AirPlay been turned off on your Roku device?
      Go to Settings > Apple AirPlay and HomeKit and make sure AirPlay is set to On.

    I hope I have addressed your question appropriately, but reply to this message if the above did
    not fix your issue, and we will gladly follow up.

    All the best,
    John

    • Tmondesir's avatar
      Tmondesir
      Reel Rookie
      2 years ago

      Yes they are supposed to do AirPlay and connected to the same WiFi and the AirPlay is turned on

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Tmondesir,

        Thanks for the follow-up!

        We want to gather more information regarding this issue that you had. Can you please provide the following details below?

        • iOS version of your iPhone and iPad
        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • What troubleshooting steps have you taken so far?

        We look forward to your responses and gathering your details.

        Thanks,
        John

  • Tmondesir's avatar
    Tmondesir
    Reel Rookie
    2 years ago

    I’ve tried all the steps and I rest my tv and nothing changed it lags for some reason and then doesn’t want to connect anymore something is either wrong with the tv or something cause my other tv worked perfectly fine with AirPlay never had issue with it