Forum Discussion

Mcheiron's avatar
Mcheiron
Channel Surfer
2 years ago

AirPlay screen mirroring is cut off

Hello, I am trying to mirror my entire screen of an iPad mini to a Roku Streaming Stick 4K. I have connected via Airplay from the iPad to the Roku, but the TV is only showing to top left quarter of ...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi burtoyo2 Tmondesir,

Thank you for your first post here in the Roku Community!

We understand you are having a problem with Airplay since it is not working. We're happy to assist you further. If you do not see your Roku device or TV when trying to use AirPlay to view content on your TV, you should check the following:

  • Are your Roku device and Apple device connected to the same wireless network?
    You can view the network configuration of your devices in the settings menu. On your Roku device, go to Settings > Network > About. If it is not connected to the same network as your Apple device, learn how you can resolve connectivity issues.
  • Has AirPlay been turned off on your Roku device?
    Go to Settings > Apple AirPlay and HomeKit and make sure AirPlay is set to On.

I hope I have addressed your question appropriately, but reply to this message if the above did
not fix your issue, and we will gladly follow up.

All the best,
John

Tmondesir's avatar
Tmondesir
Reel Rookie
2 years ago

Yes they are supposed to do AirPlay and connected to the same WiFi and the AirPlay is turned on

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Tmondesir,

    Thanks for the follow-up!

    We want to gather more information regarding this issue that you had. Can you please provide the following details below?

    • iOS version of your iPhone and iPad
    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • What troubleshooting steps have you taken so far?

    We look forward to your responses and gathering your details.

    Thanks,
    John

    • Mcheiron's avatar
      Mcheiron
      Channel Surfer
      2 years ago

      RokuJohnB 

      thanks for your reply.

      All is up to date. The iOS and iPadOS versions are both 17.6.1. The Roku version is 13.1.4. 

      The tracker ID is G9-357-121.

    • Tmondesir's avatar
      Tmondesir
      Reel Rookie
      2 years ago

      iPhone 15 pro 

      TCL model 65q65ig

      serial 480860b80cb040e0e3

      Device Mac 04:f4:d8:19:e6:3e

      software android tv os version 12

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Tmondesir,

        Thanks for the follow-up!

        We value the additional information you have given us; however, to escalate this matter to the relevant Roku team, we will need to ask for further information. If possible, could you provide the details below?

        • Roku device model, serial number, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • Could you elaborate on all the troubleshooting steps you've done so far?

        We'll wait for your response.

        Thanks,
        John