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Asellus's avatar
Asellus
Streaming Star
2 years ago

Re: [Waiting on Partner] ESPN getting "Connection Error" error message

Hi.

I contacted ESPN, and they said that I should contact you about this error with your app. I have ESPN 3 through my internet provider, so it authenticates over my internet connection. I don't log in with a tv provider. This is through my Roku streaming box (Roku Express 4K+ 3941X). Conversation with them below. I restarted my internet and Roku, and no changes. Live events work, but not replays. Replays on ESPN 3 were working fine on Sunday and Monday, but are no longer working. When I click on them, they pop up a connection error message. Please help.

 

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  • qlt503's avatar
    qlt503
    Reel Rookie
    2 years ago

    Just wanted to add that I’m having the same issue. I hope that it’s resolved soon, because I really want to be able to access college football game replays in the app and the season starts tomorrow. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Hi, qlt503.

      Welcome, and thanks for stopping by here in the Roku Community!

      We understand that you're having trouble with ESPN, and we'd like to help you get it working again so you can quickly get back to streaming.  

      To add your Roku device to the current investigation of this issue, please share the following details with us:

      • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About).
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Channel build version.

      We are anticipating your prompt response.

      Regards,
      Emman

    • iplay10us2's avatar
      iplay10us2
      Binge Watcher
      2 years ago

      If you have a smart TV, install the ESPN app on it, and then log in with your credentials. This worked for me and looks like the same layout as the app on Roku.

      Good luck

  • Gitpikker's avatar
    Gitpikker
    Reel Rookie
    2 years ago

    I'm having the same problems with my Roku Tv that only started this month. Used to work fine for all content. Too many people are experiencing this problem too. I've tried everything from resetting my network to reloading the app and all other suggestions. It's obviously not a network problem because limited content will stream fine. This is the only app that I'm having trouble with so it must be ESPN's problem but calling them or Roku give no results.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Welcome aboard to the Roku Community, Gitpikker!

      Thanks for reporting this issue to us. Rest assured, we are dedicated to resolving this matter for you.

      To expedite the process, please provide the information posted above so that your device can be included in the ongoing investigation of this issue. 

      We are looking forward to your prompt response. 

      Best regards,
      Emman

      • Kappaccino's avatar
        Kappaccino
        Newbie
        12 months ago

        I've tried EVERY solution Roku has offered on several Roku devices. In previous message board thread, The solution offer was to contact ESPN. That is NOT the solution. I have four Roku devices and I keep getting the same connection error message for ESPN3 on demand sports events replays. But, the ESPN app works perfectly fine on my Samsung TVs, my laptop & cell phone. FIX IT!!!!

    • iplay10us2's avatar
      iplay10us2
      Binge Watcher
      2 years ago

      If you have a smart TV, install the ESPN app on it, and then log in with your credentials. This worked for me and looks like the same layout as the app on Roku.

      Good luck

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Asellus 

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered with the ESPN, and we appreciate your efforts in reaching out to their support regarding this matter. We'd like to collect further details that our team needs for this issue to be investigated further. Kindly provide the details below:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • A photo or video clip referring to the issue,

    Once these details are made available, our team will review the issue and will work on it.

    Best wishes,
    Kash

    • elainesworld100's avatar
      elainesworld100
      Newbie
      2 years ago

      I am having the same issue with the exact same pattern. ESPN3 replays are giving me the same error, but live events are working fine. However, I use YoutubeTV as my TV provider in the ESPN app.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, elainesworld100 Asellus 

        Thanks for providing the details requested in this thread.

        We have forwarded your concern to the appropriate Roku team, who'll further review and investigate the issue. Once more details have been developed, we'll provide an update in this thread.

        We hope for your patience and understanding as we work on this.

        Best wishes,
        Kash