Account, payments & subscriptions

[mscotch]

Hello Roku Community,

I have a confirmed subscription to MLB.TV through Roku (It's shown on my subscriptions page). However, when I login to the MLB app on Roku it still says I need to upgrade my account. I confirmed that I am using the correct MLB.tv account. I would uninstall and re-install the MLB app but since I have a subscription this does not seem possible. I called MLB and of course they referred me to Roku.

Thanks,

Ritter

[RokuBernie-D · Accepted solution]

Hi @mscotch,

We're grateful to have you here in the Roku Community!

We understand that you have a problem with the MLB—TV subscription. We recommend you contact our Billing team; they are the experts in handling this kind of issue. You can contact them here: Accounts and Billing. 

We hope that's helpful, Happy Streaming!

Many thanks,
Bernie