Account, payments & subscriptions

[dibartender]

what to know what cc are u using I have a new one.  Ihave an issure with my bill alsot

[dibartender]

my cc card was lost got a new one  what to do

[RokuJessica-G · Accepted solution]

Greetings and a warm welcome to the Roku Community, @dibartender!

We understand that you're concerned about your payment information. We'd be delighted to help you.

We advise you to cancel your subscriptions before removing the payment method and updating it with your new card for Roku. Learn how to cancel your subscriptions for more information.

Please be advised that when you cancel a subscription, you may still access content until the next renewal date.

To update your payment information on Roku, you have two options. You can either change it directly from your device or through your Roku account.

To update the payment method on the Roku streaming device:

1. Press Home on your Roku remote
2. Select Settings
3. Select Payment Method
4. Select Add payment method or Update payment method and provide the required information
5. For credit or debit card: enter your payment information in each field as it appears on your credit or debit card and select Save card
6. For Paypal: a link will be sent connecting to your PayPal account

To update the payment method through your Roku account:

• Sign in to your Roku account
• Go to Payment methods
• Choose a payment method to add, change, or remove

If you need further assistance, you can reach out to one of our experts here at our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope that you'll find this information useful. Please let us know if there's anything else we can help you with. 

Best regards,
Jess