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  2. Tag: Disney Plus Troubleshooting
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  • Jrgigl's avatar

    How to turn Disney Plus subtitles on and off

    I’ve recently downloaded the Disney Plus app which I am aware that most shows/movies on Disney Plus offer foreign language subtitles but I am not able to access the subtitles menu. I am not sure if this is an oversight on Disney Plus side or with Roku. I have the TCL 6 Series TV with Roku TV preinstalled. I don’t have any problems bringing up the subtitles menu through Disney Plus mobile app so I know they actually have a subtitles menu. I am aware that closed captioning can be activated by pressing the asterisk on the remote but that is not the same as switching to a foreign language subtitle while keeping the audio in English. Any solutions would be greatly appreciated!
    Solved
    Jrgigl
    6 years agoPlace Apps & viewingApps & viewing
    386KViews
    4likes
    20Comments
  • Sweetpea4sure83's avatar

    Disney Plus skipping through episodes

    While my son was watching Ravens Home on disney plus, as soon as he hit season 4 episode 1, the episode will play for about 3.5 minutes and then try to skip to the next episode. I spent over 2 hours online with tech support from disney plus, and did everything they could think of including a full factory reset of the roku, creating a new account on disney plus, and nothing worked. Is anyone else having this issue? It happened to us on The Mystery of Sulfur Springs season 2 as well...
    Sweetpea4sure83
    4 years agoPlace Apps & viewingApps & viewing
    19KViews
    2likes
    32Comments